Hilton Garden Inn Atlanta Airport North

The staff was top notch. Always friendly and helpful. Room was clean and well stocked. The shuttle drivers went out of their way to help. And the shuttle saved us money on Ubers to and from airport. The hotel stored our luggage for us after we checked out so we could sightsee for the day. On the downside, the air didn’t seem to work well in the main areas. Also the hot tub wasn’t very hot and jets didn’t blow well. Some breakfast items needed to be chilled and weren’t (like yogurt).

Hotel is poorly neglected by the management. Aircon in public areas not working, lift not working. Rooms tired. No shower gel, towels not replaced. Staff clearly unmotivated. Not fit for the Hilton name.

The staff were friendly and welcoming otherwise this would have been 1 star.

The staff was really good and the hot tub wasn’t a hot tub it was a kid pool ! Free breakfast wasn’t free breakfast had to pay. Overall rooms was clean and comfortable. Close to a lot of places!

Thank you

While it was clean, it is so in need of renovations or fixes as it looks dirty until you pay attention and see the issues (new flooring in elevator, replace broken and chipped tiles in room, replace rusted faucets/shower heads etc). The staff however are amazing! Super friendly, very helpful, and worthy of as many stars one can give. I would return just for them.

Was everything we had hoped, and expected. Would stay here, again.

No one was manning the registration desk for several minutes that I had to wait to check in. Lobby area seemed unclean

Clean, nice room, A++++

Had called day of to confirm reservations. Very difficult to get someone to answer a phone. Was told everything was set and to call for shuttle from airport. They never answered phone once we landed at airport. When our uber dropped us off and we tried to check in we were told they did not reserve our room and left us stranded. In fact, several customers were left stranded without rooms. Were too bothered to help anyone make other accommodations. Poor customer service!

Bad

The hotel was a bit of a mess. Leaking ceilings, sticky floors, etc. Our room didn't have any towels. I went and requested towels, but they never arrived. Disappointed.

I would give this stay a 10! I was very disappointed waiting over an hour for the hotel shuttle bus.

AWFUL. Everything broken down and in disarray. Some group rented ballroom and partied LOUDLY until well past 2 am. Advertising boasts “soundproofed rooms” and they are NOTTTT. I requested a room FAR from the action and was given one RIGHT ABOVE the ballroom with the thumping bass. When I went to the front desk at 1:30 am, I was told “oh well - they rented the room” and there was no recourse. There was no breakfast or other fixes offered.

looooved it! very clean, staff friendly

The water in the tub after I took a shower didn’t go down. I checked out before my departure date. The woman at the front desk wasn’t friendly.

Staff immediately accommodated our request for a new room because the AC and it was a little longer than the first one.

Room clean, bed comfortable. Staff neither friendly (as many comments reported) nor unfriendly. Bar/restaurant was a popular place right in the lobby. We did not have time to access it. The indoor pool was scummy as reported by others and closed (for repairs?). We would not have had time to access this either on our short trip, but would have been disappointing if we had time. Coffee/water/tea bar with creamer options in lobby 24/7 which is nice. Also, there were snacks/meals for sale in a cold case that were reasonably priced ($6 for a ham/cheese/cracker tray that we thought would be closer to 12 in a hotel where things are often overpriced). Close to airport which was handy for an early morning flight departure. Often these days you pay for parking with nothing in exchange-no monitoring of the lot, no safety features. Here at least you received the protection of an arm gate security. Still hefty at 15 dollars each entry/departure fee, but not as bad as our son's hotel downtown which was 60 dollars a night. The activities we were in town for gave us 2.5 hours free between them, and we were exhausted from our two day turn around cross country trip. We would have returned for a nap, but didn't want to pay 15 dollars to sleep! Also, small curly hair on clean towel (ew) and shower did not drain. Our room was a few feet from the elevator, but noise was not a problem. Also room A/C was excellent - very important to me! Despite the issues, we would be willing to stay again.

The staff were very nice and helpful whenever I needed help. The room was clean and spacious for me. With this location being next to the airport was a plus.