Hilton Garden Inn Atlanta Airport North

Bad

Superb

The elevator was quick. The room was large and the bed was comfortable. The first night checking in the lady was not friendly. She charged my card although I had already paid online. She didn't allow me to participate in the promotion they had going on that day. The ice machine on my floor didn't work. Everything else was okay.

Hotel rooms seem to be a bit outdated they still have roll up shades lol. Bed was ok. But the room was clean and friendly staff

Passable

Several times I came to the desk clerk and there was nobody there

The location was my choice due to the airport but decided not to use the free shuttle. The room was nice and clean. Plenty of towels and seemed clean. Very nice outside seating areas and breakfast looked inviting but was too expensive Lack of customer service ... zero smiles and bothered when asked additional questions. Employees seemed robotic and unpleasant. The male was on his phone ear piece the entire time. The same unhappy lady was there the evening and next morning, maybe over worked. Pool and hot tub both needed attention, looked like used bath water.

It was musty smelling and had some mold problems.

Passable

Will be back very soon

Welcoming atmosphere starting with check-in. Jamie was super awesome with getting us checked in a little early. Entire staff very friendly and accommodating. Restaurant staff member Meko was very accommodating at breakfast. Would definitely recommend for your stay in Atlanta.

We waited hours to get into the room then the staff wasn’t trying to help they was standing around

Very friendly staff. Would return for another visit.

Restaurant food and drinks were a bit more expensive than expected but not super high. Doors to the rooms were hard to open and very loud, but worked well.

Location was great, close to many things. Was quiet around the hotel. Bed was comfy. Facilities were nice. Restaurant food was great. Restaurant food and drinks were a bit more expensive than expected but not super high. Doors to the rooms were hard to open and very loud, but worked well.

One elevator was broken and the staff was not the friendliest . The breakfast was ok but I saw a peace of bread that had mold on it. Did not eat at the hotel.

Water Pressure in shower was way too low and tub faucet had a leak that dripped loudly

Large room. Clean. But water temperature in shower was problematic. Water was very hot to scalding! No cold, cool, luke warm, warm, or moderate. ONLY very hot or VERY, VERY HOT!

The location was great. The staff were amazing so nice and helpful. The room was clean but I had a problem the The microwave. I booked the hotel mainly because it said it had a hot tub but it wasn't working so I was very disappointed. They had an elevator broken the whole 4 days which took so much time to get back and forth from your room and outside major convenience. The breakfast was good but a little pricey. Overall it was an good experience just wish the hot tub was in working condition. It was have made my stay perfect.

Passable