El Cajon San Diego East

Yeah they charged 30 dollar resort fee and still haven¿t credited my 100$ Deposit to my card how 30$ they only change linens on forth day it certainly was not a resort

The room smelled like old cigarette smoke. The water pressure in the shower was horrible, you could barely wash your hair, check out is 10am,breakfast was not served as stated.

The rules and hotel policy are not posted or given to be read especially for service animals .

False advertising, didn't have the breakfast that was offered. At 7 am clening lady opened my door yelling that I needed to change the room. Where is my right for privacy? The front desk had horrible attitude when I told her about the incident, really bad

Everything. The entire environment, experience and patrons were all very sketchy. The desk clerks also lacked customer service skills. They couldn't explain their own contracts "without a supervisor's permission" who was conveniently unavailable.

I was placed in a room i had not asked for,he front desk associates were extremely rude,then requested a 100$ deposit,which I provided them with cash and I was told my sheets and towels were dirty,I did use them ..my deposit was not returned 100$ dep.

Room smelled moldy, they charged an additional $10 per day service fee, what service, I don¿t know. When I questioned it they said it was due to increase in cleaning supplies due to CoVid. They only cleaned the room once in the 4 days I was there.

This guest did not leave comments about this hotel.

They lied in their ad, they didn't offer continental breakfast. my choice was for that ad.

They overcharged me for a hole in a blanket that was there before my arrival I felt they were just trying to come up off of me I would not recommend this hotel save your money and go elsewhere.

Tanya who checked me in was rude gave me a hard time and EATING all while checking me in. Manager walked the hotel ALL night made me very uncomfortable then as I checked out the hotel charged me $50 for a small chocolate smear on a sheet

The devious front desk staff trying to make a quick $20 on unsuspecting guests, $110 deposit- 10 not returned. roomsare vile and filthy reeking like stale cigarettes, w/ badly burned linens, moldy smelling baths & 2cockroaches. RUDE as hell desk girl

This guest did not leave comments about this hotel.

Being a non smoking room, the room still smelled of smoke. The room was filthy---especially the floor. Walking on the floor and then stepping into the tub to take a shower, footprints were left on the tub.That's disgusting! The bed was hard as a rock!

Everything ! Did not feel safe at all.

No

Pool was closed

non-smoking room smelled of smoke; iron was missing; water pressure in sink was very low; jacuzzi looked like it had algae growing in it and was unusable; bathroom tiles were cracked at edge (hazard to bare feet); carpet damaged

10 dollar per day extra charge after booking, for nothing. 4pm check-in, 10am check-out. I saw at least 4 roaches. The room, if not the building seems run down, dirty, and/or roach infested. Pool and hot tub closed. No bath tub drain stopper. No baths.