Super 8 by Wyndham El Paso Airport

Exceptional

Awful service and place

Felicidades

Unfortunately, there is very little positive I can say about this stay. The location near the airport was convenient, which was the primary reason I booked the property. The room had serious cleanliness, maintenance, and safety concerns. I documented live adult cockroaches and baby cockroaches inside the room, along with debris and trash. The A/C filters were so filthy that I removed and cleaned them myself. The door handle appeared to be held together with tape, took approximately ten key-card attempts to open, and the door felt insecure. There was an opening near the deadbolt area where I could see outside. I also could not locate a smoke detector in the room. Other issues included a damaged bathtub, cracking ceiling, dirty ice-container area, stains on the curtains and pictures, and trash outside the room, including a large used-looking bandage. I contacted Wyndham Customer Care and have made four attempts to contact property management directly regarding these conditions and a refund. As of this review, property management has not responded. I don’t expect luxury from a budget hotel. I do expect a room to be clean, reasonably maintained, secure, and free of live cockroaches.

Nice staff good communication from reception Room was very dirty and smelly

Muy bueno

Muy buen servicio

The bed was clean but the rest was not at all clean. Staff wasn’t friendly. Not helpful, until the very end then they decided to actually do their work. Not recommend this place at all.

My room was not fit for a dog! They said there were no other rooms. I left without staying the 3 nights I booked. Thank God Orbitz credited my account and I was able to stay elsewhere. The front desk staff was of no help. They were very poorly dressed and rude. I will never stay at a Super 8 again!

Pleasant

Good: location & breakfast & aircon was cold Bad: The room looks like it hasn’t been cleaned for some time: floor is dirty, shampoo & body wash were empty, no bath towels, toilet seat was dirty, sink was clogged Ugly: despite informing front desk, no one send the bath towels, shampoo & body wash. Directly outside of room, the parking lots was full of trash.

I like that they checked me in fast This time everything was so perfect

Al llegar pagamos, se cobro doble y no quisieron hacerse responsables , se pidió cuarto no fumadores, el cuarto apestaba a cigarro, había papeles detrás de la taza del inodoro, hilo dental con mango tirado en el baño usados, malísima señal de internet, sobrecama se veían manchas de labial y manchas cafés, el baño si estaba muy sucio, paredes, en tina de baño con agua sucia estancada, cortinas del baño olían mal y tenia manchas amarilla donde no las lavan. Pocos detalles pero muy incómodos, el precio fue accesible, estos son detalles de limpieza e higiene, si mejoraran estaría muy bien.

Bad

Good breakfast! Breakfast

Easy and quick check-in, very friendly staff to help.

Definitely one of the worst experiences in a hotel. We decided to extend our trip last minute so we booked one night here, and we regret it. The room was filthy, awful smell and the toilet and sink were clogged so they had to move us to another room. Same awful smell and dirtiness, this time the AC was not cooling the room at all, to the point that we had to go to Walmart to buy a fan, Lysol, and air freshener. I also had to keep an eye on our car because there was a couple of junkies drinking and smoking right next to our car. So if you're having second thoughts, do yourself a favor and skip this place, you won't regret it.

Bad

Good value, convenient location Parking lot hilly, difficult for motorcycle parking in places but terrain can't be changed!

Upon check in I got to the room & right away didn't have a working light on the switch by the door. Found a light that did work & opened the black out shades unveiling & rundown, dirty room. Floors were dirty walls were banged up dirt in the corners spilled substances on the AC unit dirty hand prints all over the doors around the loose door knobs, remote was taped up & was sticky. Bathroom needed a good scrubbing & toilet was plugged from previous occupants. I got to work mopping the floors with one of the towels & kept trying to get the toilet to clear by flushing & waiting until the water level went down in roughly 10 minutes then repeated the process. Fridge was missing shelves & was dirty & freezer was thick with frost. Everything you touched felt dirty.....like a film covered everything. Thankfully I had my own bedding to cover what was provided. I had some disinfecting wipes in the van so I grabbed those & wiped down all the surfaces & finished mopping the floors so I felt ok having my loyal companion lay on the floor & walk around without my shoes on. Later that night I walked down to the vending machines & none of them worked .... didn't see any ice machines but I wouldn't have taken any unless it was just to ice down a cooler. The next day I still hadn't been successful in clearing the toilet & was getting to the point of needing to use it myself. So I asked one guy if he could get me a plunger & he said they were short handed & i said that I could take care of it, just need the plunger. He said he didn't have access to that room & I said ok I will inquire at the front. Walked up to the front desk & no one was around & so i waited for a few minutes then decided to just go back to the roon &. would try later. About an hour later I tried calling the office & a guy with a heavy accent answered & I asked if someone could bring a plunger to room 201. Yes but this doesn't have anything to do with the dog, the toilet is plugged & has been since I checked in yesterday. Again he said something about a pet. I said are you at the front desk? He said yes, I said I'll be right there. So I walked down to the front desk and waited about 15 minutes for him to help the person that was ahead of me and then said yeah I'm the one that called about the plunger for the toilet in 201 and he said yes you need to pay your pet fee right now. I said what do you mean, I paid the pet fee yesterday when I checked in. He said you only paid for one day so you need to pay now. I said well I don't know about that, I never got a receipt. I'm here for two nights why would they charge me for one day pet fee. Said no you only paid for one night I need the other night now then I started to lose my temper because this was just plain ignorant, & disrespectful. Never thought to take care of the guest THEN collect fee. First off on the website says $10 fee per night, then you get to the lobby and there's sign says $20. Wasn't a huge deal when i checked in but after this half step started in, I made sure to point it out, which no surprise he was as concerned with that as the plunger I ask for. He wanted me to prove that I had paid two nights and I wanted him to prove that I hadn't. We got into some screaming match I don't remember everything that was said, we exchange vulgarities and I wound up storming out the lobby packed up my shit and left. This was by far the worst experience I've ever had at a motel /hotel from start to finish and I would never come back to a super 8 by Wyndham. I can't believe the first words out of his mouth was about paying a goddamn pet fee, after asking for a plunger for a toilet that's been clogged for 24 hours by the previous occupants ! Bottom line, the place is run down, dirty & the guy at the desk is totally incompetent.