Wingate by Wyndham Erlanger / Florence / Cincinnati South

Had a two night confirmed reservation (prepaid) employees got in late and headed straight to work. Called to see if reservation for second night was still good.. had to call back 3 times to get an answer.. Reservation was cancelled for second night and still billed.. Front desk staff said they had no more rooms available.. went here and booked a room .. customer service completely lacking and the charge for the additional night after cancelling should never had happened.

Staff was efficient, room clean. My only gripe is the hotel required a $50 hold on my debit card for any damages, etc. This needs to be clearly stated (and NOT in the fine print somewhere!) on any app Wyndham hotels are listed on. No, I was not charged, but was taken by surprise when told this was required.

Got a room with two queen beds, looked specifically for a place that had two queen beds. Was given a room with two double beds from who we assumed was the owner. Was told the “queen” room was just considered as a two double bed room and they didn’t have queen beds. Next morning when we checked out the morning staff stated that we were booked in a two queen bed room and was confused why we were in a double bed room.

Enjoyed our stay here, hotel and room was clean, great location. Loved the complimentary popcorn machine!

Very convenient. Been there many times and have a good experience every time.

This was my second time at the property and both times my stay was great. Clean rooms, bathroom, bedding clean and fresh. Definitely recommend this property.

Very nice front desk staff, clean rooms. Great location.

Very clean and quiet

N/A

Great place to stay. Clean and tidy. Very friendly staff. Very quiet also. Had a very peaceful stay.

Cool air conditioned room. Clean. Stayed overnight after a concert

If you are staying for a period of time, the Breakfast was the same everyday.

The room was clean, and the breakfast was okay. I don’t think I have stayed in this chain before, and I don’t think I will try it again.

Sofa bed was broken, the hotel smelled weird, breakfast was a disappointment besides the waffles

Good breakfast. Good rooms. Will definitely stay again if in the area

Was supposed to be a king bed but was 2 queens.

Super comfy beds and kind staff. we have stayed here for a few concerts now and easy to get to paycor/gabp.

The place was nice clean and nice staff. The problem was the pool was to cold to go swimming in.

Room was nice clean Air condition was leaking but worked. Never bother us just told receptionist it was leaking floor wet

Nice hotel, Newer, (7-1-26 something was being built behind it so a little noisy in the morning) Staff was good, conditons were good.