Express Inn & Suites, Eugene

Easy access to UO for graduation. My reservation was for two queens but we were given only one queen but not told until we walked into the room. This caused us to have to totally rework our weekend plans during graduation. Promised a refund of half the cost but after multiple phone calls and waiting two weeks, I'm leaving this post with no refund. Room had very badly damage furniture, no light over the vanity to use the mirror, minimal towels supplied, unusual smell. Very disappointed in the management who talked a good game but never delivered. The office was locked anytime we tried to reach them and had only a phone number to call. Never saw the manager who the fellow kept saying we needed to talk to. Won't return my calls or provide the refund.

Comfortable and quiet room. Beds were very comfortable.

Convenient location and spacious clean rooms. Nothing

Very clean and how nice the staff were to me. Nothing at all.

Great location. The parking lot was being worked on but that couldn’t be avoided.

Frist when I arrived thier a sign on the door on the door. I am reading it when the manager show up. I guess they don't live thier so thie4 a intercon so wife say I was saying some very bad stuff. Believe me I did not. .I get to the room the hand towel dirty. The door too the room doesn't have that flip over lock. All it it has a small little lock that any one with a key they could get could open the door

N/a N/a

Staff was nice and friendly I booked a non smoking room. Both rooms that they tried to provide for me smelled like cigarettes and had cigarettes burned on the blankets. Sheets and pillow cases were stained

Even though I showed up late the staff was very helpful. The rooms were incredibly neat and clean and no bad odors. The heater worked great, the shower was perfect. An elevator would be nice

At first glance I was concerned. One unit had a boarded up window (I’m sure they are waiting for parts) and there is a sign on the office door to call this number for service. Tonya and her husband live at and manage the facility. Instead of hanging out at the office they are out on the property so your phone call get prompt results. They went above and beyond to accommodate their guest. You can tell that Tonya takes pride in her work. You only need to look at the meticulously maintained flower beds that I’m sure are all Tonya, not part of the franchise motif. The rooms are large and the walls are thick. No street sounds from busy 6th ave could be heard. A concern was the near by train tracks but either the trains don’t run at night or they don’t have to blow their whistles during night time hours because it wasn’t an issue. Most motel internet speeds are barely above dial up (2-3mbs). Express Inn came in at 70mbs so it wasn’t a struggle to load a webpage. Had good enough speed for anything you’d want to do. My main point of interest was UofO’s Hayward field which was a doable 2 mile walk through interesting neighborhoods. There’s plenty of other things around at a shorter walk. It was nice to just park the car at the motel and not have to deal with the Eugene traffic or parking. Train whistles during the day but fortunately not an issue at night.

Friendly staff Room only had in room a/c units and they were off on day of check in and it took them about 6 hours to make the room tolerable.

staff is great, everything else was just OK. Beds were not comfortable, not many towels or wash cloths, train blowing horn all hours of the night, cars racing down the street all night, people yelling all night, not a safe area to be in TBH.

Nothing ! This area was in drug invested area ....The room had horrible bed i have back trouble and the bed felt like i was sleeping in a brick my family scared to out doors .This posting need to show are and really show how the rooms are the bathroom had 2 rolls of toilet paper on a quarter left on roller luck i carry toilet paper i will never stay there ever again there rating are horrible never will i stay it like a drug area and home less people not good for family's that have kids ....luck just me and other person staying i rate this hotel 000000000 no coffee pot and microwave had no center plate to reheat foood !

but to answer your questions about service at my recent stay: There was NO coffeemaker in the room! NO plug for the tub There were about 5-6 possible Express Inn wifi networks to use but NONE of them would connect to the internet after I typed the password I was given! I would rate these lack of needed amenities a D-F!

Location & friendly service

The room was nice There was a snafu with parking the trailer. I had called and they told me there was room, but they didn’t tell me that I have to disconnect my trailer from my truck.

Great, affordable place for a place to flop for a night while in town to see a show. Little Feat! Nice less-than-mile walk to lotsa music venues and great restaurants. The Receptionist was very nice and somebody has a very green thumb. Some beautiful flowers on the modest grounds. "Low-flow" shower head! Bed was a bit hard, but I didn't notice after rocking out for 2.5 hours and the stroll back through town.

Great shower! The room didn’t have a hair dryer or a coffee maker.

I'm still waiting for my refund from this property I didn't stay here because they had no hot water upon my arrival!!

Size of room Hair in sheets