Extended Stay America Suites Washington DC Fairfax Fair Oaks

This was an absolutely unacceptable experience, and what makes it worse is that this is already the second serious problem we have had with Extended Stay America within a very short period of time. Absolutely terrible hotel chain. Never again. I have been using Booking.com regularly for more than two years and book hotels almost every month for work. I travel between different states constantly, and I have never had such consistently bad experiences with one hotel chain. In a very short period of time, Extended Stay America left us without a room twice at two different properties. The first time, we arrived with a confirmed Booking.com reservation, but the front desk employee said their computer system was not working and refused to check us in. We had driven about 15 hours from New York and arrived exhausted, but no real effort was made to help us. We ended up sleeping in our vehicle. The second time, we were driving from Chicago to Virginia and encountered extremely bad weather and thunderstorms, which delayed us significantly. We finally arrived at the hotel at around 3:00 AM. Again, we had a reservation, but the employee refused to check us in because we had arrived “too late.” After a very long and difficult drive, they still made no effort to help us or allow us to get some rest. Once again, we had to sleep in the vehicle. And what makes both situations even worse is that we were still charged in both cases, even though we were never given a room and never received the service we paid for. Charging customers for accommodation that was never provided is completely unacceptable and, from a customer’s point of view, feels extremely dishonest. Having this happen once is bad enough. Having it happen twice at two different Extended Stay America locations within a short period of time, while still being charged both times, is outrageous. I stay in hotels constantly for work and have never experienced anything like this with another hotel chain. After these two experiences, I have completely lost trust in Extended Stay America. I will never book an Extended Stay America property again, and I strongly recommend avoiding this chain.

John and Hari are always hospitable. They always helped me with the upmost mentality. I appreciate them and extended stay. N/A

they should get thicker pillows and up grade the cable channels and fix tv it's a lot of drop signal for the tv.

Passable

Location Roaches everywhere.

Very good

Would not recommend. Was given a key to an occupied room. Filthy and smelled of cigarettes. Garbage overflowing. Did not feel safe here.

Outdated for the area. Not very clean

The location The cockroaches

property? At the front desk, the employee asked me to pay so I could give him the confirmation number. I paid, but then he told me that he could not see the confirmation number in his system. At 4 AM, he sent me outside with nowhere to sleep. I am very unhappy that you did not do anything about this situation and did not refund my money. I simply had to sleep outside.

At the front desk, the employee asked me to pay so I could give him the confirmation number. I paid, but then he told me that he could not see the confirmation number in his system. At 4 AM, he sent me outside with nowhere to sleep. I am very unhappy that you did not do anything about this situation and did not refund my money. I simply had to sleep outside.

I definitely loved the locations. By the Mall and shopping center with quick eats like “The Silver Diner”. Convenient for people who like to walk and sight see. Everything outside the hotel was great. The hotel itself, no! Vending machines malfunctioned, does not serve the complimentary breakfast as advertised. I reserved the room early and upon check in, my room was occupied, unknowingly by staff. So no this will not be an option. Such a terrible room in a great location

they need to get bigger pillows and thicker covers, and clean some carpets other than that ?

Nothing Room smelled like mildew. Room very dark and dated.

Everything worked. It was well maintained, just ready for renovation.

Good

Bad

Bad

Not clean, no good staff

Stay was ok