Home2 Suites by Hilton Fairview/Allen

The room was clean and the staff cleaning were great. The front desk has much to be desired. They were not typically at the desk. When my daughter and I first arrived, there was no one at the desk and we waited a little while for someone to come out from behind. She was unhelpful. She didn’t tell us where any of the amenities were. I had to ask a lot of questions to get basic information. We were there three days and two nights and I consistently didn’t see anyone at the front desk. The amenities were great the pool as well taken care of and maintained and the breakfast is typical for hotel breakfast.

Nice spot. Good breakfast!

All of it

Nice hotel close to highway and not far from shopping and restaurants.

The staff were all exceptional!

Great stay, Hotel was super clean and friendly staff.

Great hotel, great breakfast, great shopping and restaurant are!!

The staff, location and room space and cleanliness was excelent. I love staying at Home 2!

I was totally shocked, this place was immaculate and the staff was amazing. I was totally surprised but then I realized, I was in Texas and that automatically kicks in — friendly! The girls at the front desk were beyond helpful and it was truly appreciated!

Great hotel and service, but I would appreciate more food options

Only complaint would be that parking out front is limited. If you park in a spot labeled for the shops the mall cops will put a tow away ticket on your car. Even if you’re just there for overnight hours when the shops are closed and have the approved hotel tag on your car. If you don’t get a spot out front, I believe you can park in the neighboring parking garage.

Front desk staff were awesome and why I would come back. Rooms are extremely well laid out with huge fridge which just makes life easier. Bed super comfortable and a/c super cold and quiet.

Clean room, great kitchenette, breakfast was good as well.

Nice clean hotel close to food and shopping. Was perfect for family of 3

Tips: Confine dogs to selected area, not to be around other guests. Consider better soundproofing. Customer service terrible. Their response was "We are a pet friendly property and understand there can be noise." They did nothing.

The hotel was very clean. No weird smells even though pet friendly. This was my second stay at this location and 3rd at Home2 Suites. The rooms were nice with fridge and microwave and plenty of towels. Comfortable beds and pillows. I really appreciate the coffee, water and tea in lobby. Breakfast was good. I did not try the pool. Not enough parking, if lot is full you have to park in garage on first floor. I would stay again. Thanks!

Nice room. Need a better pillow. Way too soft. No choices available.

I will always stay here!!!

Everything was exceptional! The breakfast is okay , no pork which isn’t a problem for me just odd they have several different dietary choices

Rooms were spotless. Staff was very friendly. Breakfast was not your typical hotel quality breakfast and the suite had a very nice kitchen setup. Will stay again and highly recommend