Holiday Inn Express Hotel & Suites FLORENCE NORTHEAST by IHG

Good stay. Comfortable, clean rooms

Staff is horrible and not available at check out in the morning. unable to get a receipt

Dawn the front desk manager was very helpful and courteous in helping me reserve a room for two days! Thank you! The place is always clean and very well maintained!

Rooms were clean, staff was excellent and beds were so comfy after a 6 hour drive

Helpful staff. Clean rooms. Had issues with the satellite TV not working. Basic breakfast provided.

HVAC unit in room was extremely noisy. Each time the unit came on there was excess noise that would wake you up.

Loved the mattress!!!!

The breakfast menu was excellent, varied for the two days we stayed, Several selections. Eggs, potatoes, sausage, pancakes, fruit, cereal. toast, muffins, juice and coffee

Old property. Toilet too low for average size people. property was old and depressing.

The hotel is nice and clean. The breakfast options were very good!! My only complaint was that the room smelled a little. Also we only had staff come clean once and they did not replace the toilet paper. We ran out and had to go to the front desk for more. I would stay here again. Those are minor complaints

Clean room, great breakfast

Room had a wet bar type sink with refrigerator, microwave & coffee maker in between the living room & bedroom, also very convenient. We brought snacks and sandwiches so we could eat light lunches and enjoy dinners out. Beds & pillows were very nice and exceptionally comfortable for both my husband and me. I have back problems and arthritis and the bed was perfect for me & caused no aditional discomfort. I woke rested with no increase in back or other pain. Breakfast was great. Yogurt, fruit, biscuits, eggs, sausage and more & a fascinating pancake machine turning out fresh, hot, delicious pancakes at the press of a button! I was fascinated so I'm certain children would love this machine & the pancakes it made in seconds. My husband and I traveled alone, no children, but I would imagine kids would enjoy the hotel and amenities. They had fresh free cookies in the lobby . afternoons. They had a small "store" with beverages. We enjoyed our 3 night stay very much. We saw the sites, museums, sound studios, etc. in and around Florence and the hotel was very convenient to most attactions we visited. We would gladly stay at this Holliday Inn Express, Florence, again if in the area. Oh, they also have a heated indoor pool on the first floor but we stayed too busy to swim, sadly. Next time!

Rude general manager

Quiet, comfortable beds, good breakfast, friendly staff

Very nice hotel and staff. Easy, safe, convenient parking.The lobby, halls, and room was very clean. Very nice shower with plenty of hot water and pressure. WiFi was a little slow but manageable. Lots of dining options near by.

Comfy and clean beds

The area was fine. The beds in the room were really low.

I booked this room over two months ago and ended up with the very first room on the first floor by all the noise. I would stay there again but would prefer a better room option considering I booked so far in advance.

Clean room and breakfast was good