Hilton Garden Inn Jackson/Flowood

Well kept property, helpful staff.

The staff was friendly, the room was clean and had great AC. The hotel location is great with many shopping and restaurant options, even many within walking distance. We have stayed there many times and always had a good experience.

No rolling carts for luggage. Really? They said they had 3 but I searched every floor. Other than that, good place.

Exceptional

Clean room and friendly staff! Will definitely return!

Everything was great. The breakfast was great. Will stay again.

Lobby area was nice, but under construction during my stay. Rooms were okay, but could use some updating. Rooms had two bath towels so went and asked for more as there were four people in my double room, was told there were none and I would have to wait and ask the next day.

can not complain all clean , water at the swimming pool nice and clean, fitness center, all equipment working and spacious, very nice people at the front desk

The bathroom was half clean, I couldn’t enjoy the sunshine in the morning because the shade was broken it wouldn’t go up. Also when I arrived there were two staff members that was at the desk one was being trained. But a third person came up while I was finishing up and didn’t say anything no hi how are you or nothing. I thought that was rude. I’ll find other accommodation next time I don’t take being rude lightly. For the price I paid for one night I would’ve expected top tier service.

The location We arrived to a room with no tv and the toilet didn’t flush. We got moved to another room, which was a bit better with things working, tv etc. but this place is rundown, offers feee breakfast and then they charge 14.99 for breakfast. The pool was closed as was the bar. All in all very disappointing!

Superb

Breakfast was not great and the pool was not in use.

As I appreciate the improvements that will be available after the renovation is complete I was disappointed that the pool was closed. Things like that should be made known at the time of booking.

Room was fine

Everyone friendly and helpful staff was great answer all questions and very helpful kid friendly

Exceptional

overall it was as an ok stay but the shower had mold in it and the shower door didn't close properly.

Pool closed

Good

Exceptional