Pelican Grand Beach Resort - A Noble House Resort

Good

Great service and clean

22% service fee on all purchases but they don’t tell you a part of that is tip.

The bed was one of the most comfortable beds I have ever slept on in a hotel. Super clean and super comfortable.

Amazing beach view !!

I hae stayed at many hotels, and this was one of the most ridiculous and unpleasant experiences I had in a very long time I left a Pack ’n Play at the hotel for a relative to pick up. When she arrived, the hotel employee mistakenly handed her the Pack ’n Play and another bag containing some groceries from Target. My sister did not take these items from anywhere—they were literally given to her by the hotel. Once we realized the mistake, we were completely transparent about what happened. You would think the hotel would simply apologize for their mistake and politely arrange to get items or arrange for pickup. Instead, they chose to send me nasty, aggressive, and threatening emails, treating me like I had intentionally taken someone else’s belongings. Let that sink in: their employee made the mistake, their employee handed over the wrong bag, and somehow I became the person they decided to threaten. This is an embarrassing example of how NOT to treat a guest. A professional hotel knows how to resolve a simple mistake without turning it into an accusation and a confrontation. The value of a few cookies and a can of hair spray is completely irrelevant. What matters is the way this hotel chose to treat a customer over a mistake that their own staff made. I would never stay here again. There are plenty of hotels that understand basic customer service and know how to communicate with their guests respectfully. Unfortunately, this hotel

The lazy river was not operational. This is a major factor in why I booked here. Nothing said, no indication of price reduction, nothing. I wouldn’t have booked here had I known. That might be funny to some, but remember, this was a return trip with my daughter with a lot of nostalgia. It was a factor for me. Big strike one. The mandatory Vale parking was almost $100 Canadian per night. Unacceptable. Strike 2. Due to life circumstances I needed to change from a king bed Suite to a double or two queen suite because instead of my ex-girlfriend, it was my daughter that was with me, so they instantly charged me $50 American PER NIGHT to change from a king bed to Queen. Give me a break. I’m not new. Strike three. I will not be returning to the pelican.

Our recent family stay at The Pelican Grand was wonderful overall, but our experience was marred by an unacceptable interaction during checkout. After a front-desk error resulted in our pack-and-play being mistakenly handed over to a family member along with another guest's groceries, we told the desk that they could retrieve the misplaced items. Instead of resolving the issue, the assistant responded with hostile, threatening emails and phone calls While we greatly appreciate the quality of the resort and staff otherwise, this aggressive conduct ruined the end of our trip. Guests should be treated with respect and staff should own up when they make a mistake. Very disappointed 😞.

AMAZING view from the room and an outstanding beach. The restaurant has a beautiful view as well. Communication was also excellent — I received quick and helpful responses as soon as I arrived at the property. Too expensive for the level of amenities and service provided. The room and food ended up costing around $4,000 for one person for an 8-day stay. The elevators were old and frequently out of order, and the restaurant was extremely expensive, with very few alternatives nearby. I accidentally booked the wrong room through Booking.com, and unfortunately, the hotel was not willing to help me change it, so I had to pay an additional $400. The staff experience was inconsistent. Some employees openly expressed frustration about their work, while others — especially the beach servers — could be overly pushy. The lobby also had a strong smell from what seemed like very cheap cleaning chemicals. The rooms were not particularly clean, and the soundproofing between rooms was very poor. The lazy river was not working during my stay, and I was not informed about this in advance. Another frustrating point: a 22% gratuity is automatically added, yet staff would still regularly ask whether I wanted to leave an additional tip.

Superb

Beautiful resort, kind staff, and the most gorgeous views !! Highly recommend staying here

Yes, the location is unbeatable. There are so few hotels where you’re actually on the beach side of A1A, directly on the sand. And yes, my kids are obsessed with the zero-entry pool, the ice cream parlor, and the beach. And OCEAN2000 is genuinely a good hotel restaurant. But honestly, none of that is really why we keep coming back. It’s the people and the energy. There is such a positive, welcoming feeling here that you genuinely feel like you’re staying at a relative’s home or your own beach house. Marc at valet always makes arriving feel like coming home. Daniel is quite possibly the kindest and most thoughtful waiter I have ever met. Giovana at the pool takes amazing care of everyone. Olishia at the front desk is wonderful. The amazing woman who runs the kids’ activities makes the families feel not just entertained but included. And then there’s John on the beach, who somehow delivers the weather report, and incredible beach service vibes all at once. These are the people who turn a beautiful hotel into a place people feel emotionally connected to. My husband, my kids and I are completely obsessed with this place. And everyone we’ve recommended it to has become obsessed too. We call it our “Edificio Amarillo.”

Everything about our stay was great. The only downfall was the lazy river was out of operation & that was a bummer, but everything was excellent

Lazy River was out of service. The bar was not open at reasonable hours. Elevator out of service

Live this property. The ocean front room was great. Loved the size of the room. Everything was clean and the staff was helpful. We also liked the location.

Pleasant

There were a few things worth noting, though. The food and drinks were a little on the expensive side, and there is a hospitality fee added to every purchase at the resort, which can really add up. Parking is also $62 per night, which felt quite expensive. Our room was nice overall, but the couch was noticeably dirty and stained, which was disappointing. The TV also kept disconnecting on its own. Additionally, our room keys were randomly deactivated during our stay, leaving us unable to get into our room until the issue was resolved. Overall, it’s a beautiful property with great views and genuinely friendly staff. We enjoyed our stay, but there were several extra costs and a few room/maintenance issues that took away from the experience.

Although we were rained out most of the weekend, the hotel was nice. The entire staff was super friendly and accommodating. The massage was to die for. Would recommend a stay.

Very nice staff good location

Breakfast was not included For 1450 plus 450 things should have been included this was not a good resort the double tree treatment was better