Holiday Inn Express & Suites Fort Wayne by IHG

100% this is Expedias fault. I had a confirmation number for my stay. When I arrived the Hotel had no information in regards to my stay. They were at capacity and I had no choice but to leave. Driving home 4 + hours in the middle of the night. Thanks Expedia for the terrible experience. I will never use the services again. I will specifically through IHG going forward. Bianca, thank you for your help. This is not on IHG. This is a cluster by Expedia.

Friendly, understanding staff, very clean, great breakfast options, laundry facilities

Stay was ok, kinda noisy. Didn’t look like the door sealed well so that might be part of the reason. Staff was all very nice. Been in nicer but also been in worse.

Great stay. Everyone was very nice.

Very clean, great variety for breakfast and spacious room

Their complimentary buffet breakfast was, as usual, totally awesome!!

Staff Condition

They were very pleasant and accommodating

Their beds and pillows are the most comfortable out of all the hotels we stsy at.

The rooms were clean, but not to holiday in standards. We also had an issue with not getting the room we reserved. The pool was out when we got there. We were not notified when the pool was ready. Pancakes for breakfast was not an option considering the machine was broken also, the bacon was all broken into crumbles and the eggs were burnt and for some people who have to be on at seven due to appointment, etc. I feel you should offer them breakfast as well maybe try 6:30 AM on the weekend so all of your guests can have breakfast not what I would expect from a Holiday Inn express and suites.

People were very friendly Outlets were in poor condition

Breakfast was not very good and also just wish they would get someone to help that one lady who handles breakfast since she’s doing it all herself. And the pool was closed the whole time.please set it up a way where adults can also swim in the pool not just kids!. Everytime we went to try to swim the pool was filled with kids I’m talking about 10 plus kids at all times where in there. The safff were great.

Location Pool down every couple hours, terrible “breakfast”

The room was clean and had plenty of space. The pool was closed and then reopened but then closed again. There is no hot tub on the property as shown in pictures. Breakfast was ok and the pancake machine was not functioning.

Breakfast was good. When we checked in, our room was not clean. Beds were made with dirty sheets, blood on the bed frame, floor and bathroom mirror. Bath tub was dirty. I had to remake our bed with clean sheets that the hotel provided. The pool was down half the stay.

The lady maintaining the breakfast worked her butt off! She was the only one working the breakfast!