Hampton Inn & Suites N. Ft. Worth-Alliance Airport

Staff was nice and accommodating

Everything was great!! The breakfast buffet was amazing especially the biscuits and gravy for my daughters. I love the fresh fruit and cookies were left out for snacking

Great rooms!

My stay was ok, breakfast had variety and had decent to good hot items. Be aware that there’s a 50 buck deposit held over your head for if you trash the room or smoke in it! I got mine back in less than a day after check out. My only gripes are the carpet in my room was moist n had a slightly off putting smell until the room got cold. Secondly I was in town for a family get together, I booked through Expedia, one of my cousins didn’t book in advance so I attempted to have them in the same hotel as me. The front desk attendant a middle eastern girl in her late 20’s or so gave us a hard time and I can’t help but feel it’s because we’re black. She seemed bothered by questions and eager to turn us away. Ironically enough the 2 white men that worked during my stay were professional and had great customer service. Anyway I had my cousin go over to the neighboring residence inn where they had a much better attitude and acted appreciative of the business we brought. Lastly housekeeping knocked on my door 3 times all before 10 a.m with a 12 pm check out and that was annoying to say the least but in hindsight I could’ve used the do not disturb sign and didn’t. Oh and the tv cut off on its own every hour in the middle of shows, could’ve just been mine tho. Overall decent comfortable n safe stay. Just too many issues for a 150 a night stay in my opinion, I’ve had less problems at 80 buck laquinta’s. Only worth it if it’s in close proximity to why your in town.

Room did not smell good. Neighbors woke me up at 1:30 am from screaming at a cockroach in their bathtub.

Good!

The remote was missing from my room. I went to the front desk to let the person know. He said maintenance was still there and would get one to me. I went to park my car and retrieve something. I had already unloaded my luggage and started putting my things away. I also had my "Do Not Disturb" sign on the door. I was shocked to see someone standing in my room when I walked into my room. I thought if your DND sign was on your door, no one could rightfully enter your room. My things were laying out and open. It turns out the same man who was sitting out front when I arrived, who I thought was another guest, who had offered to help me unload my luggage. I said no to him because I clearly didn't want to send mixed messages as a single woman, who didn't speak or understand spanish, traveling alone. He was now in my room, standing in front if my television programming a remote control. What a shock. I didn't care about a FIFA game or anything else at that point. I took the remote and walked him out.

welp im coming back now it was great

Engine app keeps forgetting to attach rewards to stay from our profile. Had to add at front desk upon check in

S Coyle

Exceptional

Smelled nice. Friendly staff. Good breakfast Bed is firmer than my preference. Elevator temporarily out

The floor was not very clean, any repairs done were obvious and did not look good. Examples: the shared door between rooms didnt close flush with the frame, there was a weak spot in the wall in the bathroom). There was also very little decor, the room felt empty.

Room clean and updated.

Very good

Nice hotel and friendly staff.

The first day our room was not cleaned (although we requested it to be cleaned daily) and we were not given any towels, we did not receive any additional hangers (although they were requested), there was a cockroach in our room and there was no hot water for two days. We checked out a day early and no one apologized, no manager came out to say something.

Exceptional

The staff was excellent when we checked in and very helpful when it came to using the amenities one of the bed side lamps would not work properly

Cause things was operating correctly like phone and outlet in room and sofa bed horrible.