Holiday Inn Express & Suites Fort Worth Downtown by IHG

Very good. Thank you. I will be returning there in the future.

Superb

Very good

Have stayed here in the past and will continue to stay here in the future! Centrally located to all the fun stuff we like to go and do in Fort Worth!

The bed was comfortable. The receptionist was very rude. She had of attitude like she didn’t wanna be there. The room itself had water spots from water damage and the room smelled like Mold, and I am very allergic to those type of spores. I had to pay $34 to park at the hotel and then to park and see homeless people sleeping on the ground around the vehicles. I felt very unsafe and the receptionist attitudeattitude was it was no big deal. I was afraid to go to my car the early morning I left because it was dark and was traveling alone.

I stayed 4 days for a conference . The staff at the hotel is excellent. The young lady that works evenings and Maybe the service Manager ( he assisted everyone in the breakfast area) were the friendliest and welcoming staff.. the breakfast was really good and well stocked.. the beds were pretty comfortable but the TV, carpet and bathroom tile need to be updated.

2) Room was great; bed was very comfortable as were the pillows 3) nice to have a working fan/vent in bathroom 4) Staff was very accommodating thru out stay, friendly, helpful. 5) Bath-shower head in bathroom needs replacing, curtain in shower needs to be bigger (had alot of water shoot out of shower then we found a different setting on the head so we adjusted it), also rod needs replacing or reattached better to wall, could not get cold water out of bathroom faucet 6) Extra room (sofa room) was nice as was sink, microwave, & fridge! 7) Loved the big drawers 8) Hot tub not working was a disappointment as was shuttle not operating. 9) Parking was good! 10) Staff was friendly & helpful! We were compensated on the room (IHG membership) & feel we paid a fair price. Overall, I would give it a 9.7

Good

I truly appreciate the staff and all their help with my stay.

Do not stay at this location!

Breakfast was done The room was stuffy, did not smell fresh/clean and the phone did not work!

Very good

The AC didn’t work in the halls and the rooms stayed hot very uncomfortable

This property was not quite what I expected. The surrounding area felt somewhat sketchy, which made me a little uncomfortable. Overall, the hotel itself was nice, but based on the location and my overall experience, I would not choose to stay there again.

Neat and close to downtown Lack of airport shuttle

Everything was fantastic, from check in all the way to check out. The staff were really good

I thought the breakfast was really good. The dining area was really nice. Our room was very nice and extrememly comfortable. I didn't like that we had to pay extra for parking. It's the first time I have ever had to do that at a hotel where I was staying. Even though Booking.com told me that there could be a $19.50 fee per day for parking, when I arrived at the hotel, they attempted to charge me over $30 a day. Also, it was nearly impossible to shut the valve off in the shower. I had to use all of my strength to do so. My wife was unable to do it.

Bad

Yet the guest bathroom behind the desk is like an oven with no ac. And the breakfast eggs were cold whenever many people were eating because they only stay hot if the lid is down a long time. Also the shade didn’t work in my room and room service didn’t replace soap during our multi-night stay (so I bought my own).

The thermostat in our room didn't work and we froze the whole time. We complained to the desk but they never sent maintenance.