Hyatt Regency Frisco-Dallas

Check-In Experience - they found our reservation and gave the room we booked so no issues. They did ask if we were celebrating anything, which we responded about our anniversary, but then the staff didn't follow up in any way afterward which was weird, why bother asking? No haopy anniversary note, free coffee, room upgrade, nothing. Room - The room was well decorated but dim, the linens were scratchy and the towels were thin. The bathroom vanity mirror didn't work and the bathroom outlet was broken so getting ready was a bit of a challenge but fine. The bathroom could have been cleaner but was better than the lobby bathroom which was straight out of a horror film. Breakfast- Breakfast was included with our stay. The buffet included dry pastries, a few hot pans, cereal and oatmeal. They did have custom omelets (though they got both of our orders wrong) and Belgian waffles (but 1 of the 2 was burnt). After confirming the breakfast was included and checking out they then charged us $82 for said breakfast... yes ... $82 for a bad basic breakfast for 2. I have yet to receive an email with proof they will refund it despite being told by 2 separate people that they will email an invoice of refund "right away". Overall it was fine but they did not make our anniversary a special experience and we will go elsewhere next time.

Great place to go!! I chose them all the time.

Great hotel and very clean

The best service mean rooms clean pool nice gym

Amazing

All around great hotel - directly connected to the mall, brand new rooms - highly recommend.

All good. Nice and clean.

Great stay!

Beautiful room Breakfast not included at the price I paid breakfast should be included

Hotel was very nice and clean! Parking was easy!

My stay here for graduation was truly wonderful. The room was clean, comfortable, and well‑maintained, and the staff went out of their way to be friendly and helpful during a busy weekend. The location made everything easy, with shops and restaurants close by, and the atmosphere felt safe and welcoming. It was the perfect place to relax, celebrate, and enjoy such an important milestone. I would absolutely stay here again.

Location, amenities in the room, cleanliness and friendly, professional staff

That the staff accommodating without attitudes. Nothing

The issue we had was the bath water was cold and wouldn’t get hot at all the whole stay, we told the staff and it was nothing they could do.we had to shower and bath in cold water

Tv comcast was not working

Enjoyed my stay with only one big issue. The bed mattress was not comfortable. I travel a lot and this was most surprising. The mattress felt like a cheaper brand not hard , not soft just uncomfortable.

Shops next door. Very friendly

Very good 4 star hotel. Solid 4 star.

Very good room. Very clean. A proper solid 4 star hotel.