Extended Stay America Select Suites - Richmond - West End - I-64

F

Sucked

The Clerk assured me that I would be reimbursed for the night's stay that I paid upon check-in within 3 days. I'm still waiting for a reimbursement.

Shower was low pressure but it did get hot quickly. This is not a very nice place to stay for over night, i think it might be ok if you are staying for a long while and want a place just to sleep and maybe cook a couple meals. But you have to bring your own plates, silverware, pots and pans, dishwashing liquid etc as these are not supplied. I would not recommend this place.

Nunca hubo alguien que fuera a chequear el cuarto tuvimos 4 dias solo con dos toallas. Y la bañera cada vez que nos dabamos un baño filtraba para fuera de la bañera. Es algo que puedes trabajar y mejorar.

They are a scam do not go though this place ever I had a bad time to where I had to leave a week early and go back home and when I asked for a refund they wanted me to pay more to get it back

Staff was really nice and helpful

I checked in to a room that had never been serviced! Looked like someone was staying there. Attendant arranged for a new room. No apology! Also, I hate that there is no one in the office if I arrive after 10pm.

Great people and nice stay

Exeptional

This hotel only gave you bare minimal. Toilet paper, very small bar of soap. 2 towel and 2 wash cloths, no ventilation. That it. If you need anything you must go to front desk and ask for it.

There were cockroaches in the bathroom and kitchen. There were little beetles that flew into our drink glasses. The very small round toilet seat did not fit the elongated toilet. There was no shampoo in the bathroom. One of the kitchen chairs was broken (like, really broken). The staff respectfully acknowledged the problems. Next time we look for a hotel, we’ll read the reviews more carefully before we make the reservation.

We have stayed at other extended stay and we rate it as acceptable. The toilet has a malfunctioning flush. The caulking in the bathroom is half hazzardly done. The air vent is rusty

We needed a first floor room .. but did not get it.. got 2nd floor and 2 flights of stairs No first floor room's available

The mattress is bumpy and the tub wasn't clean for me to get in. I didn't feel comfortable taking my clothes off. The quality of the furniture isn't good. Very cheap. I paid for a king bed but when I got there it wasn't available.

There were roaches everywhere. Babies and adults. I complained to staff, but they were not phased in the least and would not give a refund. I need to talk to Expedia about this. I left a day early and lost money as it was prepaid. There was even a roach in my bag when I got home.

Filthy, disgusting I literally checked out an hour after. My room wreaked of smoke and everything was covered in filthy. Bugs were dead on the floor

Staff always great service m

Location

I wouldn’t stay again so bad the worst ever