Hyatt Place Richmond/Innsbrook

Decent hotel for the price

Really enjoyed our stay.

I like that the staff at check-in were very nice and welcoming. They even had jokes that made me laugh. I didn't like that there was only one elevator working and by the end of my stay it sounded like it was dying.

Staff was able to assist me with parking fees.

Will be back

decent breakfast included air conditioner was noisy and dripped all night. This is the second time we had an air conditioner that made too much noise. Both times the rooms were damp. We will not stay here again.

Exceptional

Very good

As other reviewers mentioned that the bathroom door is located in aqua

It’s was a great hotel, clean, and helpful staff.

I liked the looked of the property, along with the breakfast. The beds were very comfortable and the breakfast was very good! My room had old food (pretzels) left on the floor by the bed that my dog immediately got ahold of. I found a ring on the floor near the ironing board and gave it to the front desk lady. Everybody, except the day shift gentlemen, seemed to hate their job- not very friendly or inviting. I stayed on the 2nd floor, and it took the shower a full 7 minutes to heat up, which was inconvenient, and the sink water would never get hot.

No hot water, only warm. No microwave in room. No ice machine on floor.

Area The rate was higher than expected

Excellent on a adoré!

Light from the bathroom didn’t work and had to get fixed twice. Breakfast was repetitive every day. No laundry room to do self laundry.

Good

Hotel was nicely kept, staff was polite, and the included breakfast was a good bonus

The stay itself was fine. But they charged me $20 because I left trash in the trash cans inside the room. Not sure where else I was supposed to put it and they weren’t overflowing.

Exceptional

Breakfast was good. Some of the items ran out before breakfast was over and they were not replenished.