Hyatt Place Richmond/Innsbrook

Breakfast was great, check in was seamless, and the gentleman working the front was FANTASTIC. I didn’t catch his name but he was there both days and he was wonderful. Would definitely return.

Breakfast was not good. Especially Sunday. Chicken sausage is awful

Would stay there again. Very help full staff. Very clean room.

Exceptional

One of the best hotels I stayed at in Short pump

Everything was great!

Very good

The varied assortment at breakfast was good. The room was very clean and modern. The breakfast wasn't that tasty. The eggs, sausage and waffle bits were dry and overcooked. Called the day prior to our arrival numerous times and no-one answered the phone. It just rang and rang. Aug.29t all afternoon.

Great breakfast and polite staff!

Exceptional

Great facility. Clean and comfortable room. The early morning coffee (6:00 am) was cold and left over from the night before.

Pretty much everything was great! The room was larger than I expected, the breakfast spread was amazing, and everything seemed very well maintained and cared for. The space in the bedroom designated for the toilet and tub was a little too small for the fixtures. The door came within an inch of the toilet when opening/closing the door. This seemed odd when the room overall was incredibly spacious--why not allow a couple more inches of breathing space for the toilet/shower?

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The staff is friendly. It's a nice facility and a good location. Didn't like or expect to get charged extra for parking.

The staff was extremely pleasant and helpful. The breakfast was good. Bathroom was entirely too small and weird door placement. Property could have been cleaner due to people not cleaning up after their pets. There should penalties for leaving their waste on the ground.

Wished their peloton bike worked

Please next make sure sheets have no stains Every thing else was ok

Everything was newly renovated and up to date.

Decent hotel for the price

Really enjoyed our stay.