Great Wolf Lodge Grapevine

The staff were great and very helpful and all times. Check in William was fantastic and gave us all the information we needed. At times there were staff shortages and either the outside pool were delayed being opened. Housekeeping was good and kept us supplied with linens and anything else we needed.

M

It was great

There was something for everyone, and we especially loved being able to enjoy so many activities without having to leave the resort. It was a fun, relaxing, and memorable trip. We would definitely recommend Great Wolf Lodge to families looking for a great vacation.

Need renovation for indoor water park and rooms

Checking was unorganized and it was delayed check-in, which I could not enjoy the amenities because we’re waiting to check in. It was very very crowded and it was not offered anything for the inconvenience.

Although the best of times were had, it is worth noting that many amenities are in need of maintenance of repair. Since children don’t notice, there are few complaints and they have an amazing time.

First time going and I was nervous reading the mixed reviews but I was OVERLY SATISFIED!! My kids had a blast. The only thing i think was “problematic” is that I’m still waiting on the hold for accidental damage to be back in my account but I understand it’s not the property’s fault. Overall great experience and will be returning!!

Muy bueno todo me encantó, lo que en el bufet a la hora de la cena siempre hubo problema o se demoraban haciendo la carne o te la daban fría

The hotel part is very nice. Lots of food choices. Indoor water park is definitely geared towards younger kids. Outdoor swimming was better. Here’s the bad-they ran out of towels both days. So think about taking at least one of your own just in case. The food we got was good. The ice cream shop offers dipping dots, scoops of ice cream, and soft serve along with other sundae treats but the soft serve ( my favorite) was not working both days we were there. They also advertised a strawberry shortcake trifle on the screens but when you order on their electronic tablets it isn’t a choice so you have to go to window and ask for it because it is a limited edition. The kids enjoyed the magic quest as much and even more than water park. Beware - wands are $20 each BUT when you pay they charge to play as well so $ 40 for 2 kids turned into $135!

Great hotel with plenty of amenities and activities for kids. Our family had a fantastic time, and there was always something to keep everyone entertained. The facilities were well maintained, and the overall atmosphere was welcoming and family-friendly. We thoroughly enjoyed our stay and will definitely be returning. Highly recommended for families looking for a fun and relaxing getaway!

Great experience, we spent a great family weekend together.

Overcrowded Overcrowded OVERCROWDED

The process for checking in was a mess. There were plenty of staff, and they were pleasant and friendly; however, they were not very efficient. There was one register open, and approximately 6-8 kiosk machines were available, but they weren't working properly. After standing in line for the kiosk machines only to find out that you need to go to the counter. After an arduous check-in, the room was not good. There was a dirty towel left in my bathroom, and it didn't look like much effort was taken in cleaning the room. The bathroom vent was FILTHY. I always bring cleaning supplies, so before my family made it to the room, I had some serious cleaning to do. The water park was the highlight; there's something for all ages, and the on-site food was flavorful and reasonably priced. The wait time was frustrating; the process is unorganized and has poor systems. The setup seems simple: place your order and pick up at the next window. The communication could have been better; the order board wasn't working, so you had people standing around waiting for their order, only to find out later that you would receive a text or email when your order was ready. I wouldn't recommend this resort; I would suggest purchasing a day pass, bringing your own food, and enjoying the water park.

We had lots of fun and would return soon

Mosses where we had Breakfast was excellent. Claire was good as well. I wish they didnt allow outside people who are not staying access.to the water park. Way to many people. Every time we tried to get a towel they were out. They need to limit the towels to tje amount of guests. Check in was messed up. I sent numerous messaged for adjoining rooms. I booked booth rooms at same time we had one on floor 4 and one on floor 6 changed to floor 4. One room we couldnt get in because our bands did not work and no text.message it was ready. called down and we had to get them changed out. We did get free breakfast for the troubles. In room coffee maker didnt work. Table in room was sticky like it was just painted. Elevators were aweful. Would we come back again? Probably not.

La propiedad es muy bonita y los niños pueden disfrutar mucho en verdad, solo que cuando llegamos, no brindar toda la información necesaria. Tramitan mucho y eso hace que no puede disfrutar de todas las alternativas bien

I love it

Property clean. Buy up for extras a bit overpriced

Nice and friendly and clean