Embassy Suites by Hilton Dallas DFW Airport North

Great room, very pretty building, maintained well, pool was nice. Would definitely stay again.

Everything about the stay was good, until my husband and son got stuck on the elevator. Reported it to the front desk and they didnt seem concerned at all. Needless to say, it completely traumatized my son and the front desk did nothing about it.

Awesome staff Rooms were clean and well kept.

Staff was friendly and room was comfy and clean. The only reason I didn’t give five stars is the only option besides one king is two double beds instead of queens. Managers reception and breakfast buffet were a plus.

This freaking Hotel horrible service you cannot talk to a human. You can’t talk to the front desk unless you walk over there drive over there and see them in person and even then it’s questionable that you even being able to talk to them horrible they had two working elevators when they have five there three were down two big events were happening in the hotel. You couldn’t get to your room if you if you wanted to without having to use a stupid stairs or waiting half an hour to use the elevator freaking ridiculous horribly managed was over charged for parking. I checked in checked out only stayed at night got billed for three nights. What the f!!! Again you cannot even call to argue about getting payment settled. They overcharge you and you get stuck with AI telling you that they’ll send you to a representative that is doing reservations reservations doesn’t handle billing so you get nowhere.

Great place. Close to the airport which was perfect for us.

No AC.

Very clean

Wonderful place to stay

Love it as alway

Great Hotel will stay again

The room we had was great. It was large with plenty of seating, work space, and comfortable beds. We also enjoyed the choice of food and drink at breakfast. The issues were that none of the ice machines were working. We had to visit the front desk to get ice. The pool was also closed for maintenance on a summer evening, which is always a disappointment when we book a location with a pool. Lastly, there was no one to help with luggage when we arrived and the automatic doors were not operating. We were fortunate to find a luggage cart to use, but needed two people to maneuver it through the double manual doors. These issues were a shame for a large market hotel in summer.

The location is perfect, the hotel is very pretty and clean, but the air conditioning is not working. People were buying fans because the rooms were hot. Ours wasn't terrible, but it definitely was not as cool; you could sleep without covers. The parking at this location is the main issue; you pay $22.00 per day, but there is no parking available. You must drive for at least 30-45 minutes to find a spot. Breakfast was amazing, and the staff was super friendly. They also have a Starbucks on site that is a plus. Overall, the experience was good but left me expecting a little more from an Embassy since is ranked as a 4-star hotel.

Great staff very helpful. Stayed for 3 nights and 1st night I woke up around 3am with bug bites while in bed. The staff quickly offered to move us and we had no issues after. The new room had visible stains on the carpet that needed cleaning but it was wayyyy better than getting bug bites. We were able to enjoy the rest of our stay and have a good time.

When you have to pay for parking after already paying for an expensive stay and my room wasn’t clean, the bathroom had long black hair on the floor and in the tub and shower. On the website it stated that it had a hot tub along with an indoor pool. The pool had big ass bugs floating around that I had to get out the water. The ceiling looked like it was about to fall in going around the pool area. Other hotel guest were rude during breakfast but you can’t control that though.

Very polite reception and house keeping!!!

I have stayed at this location and other embassy before with excellent experiences. Unfortunately, this is the first time that my stay was not satisfactory. We booked for a family trip for my grandson's birthday and I was excited for my kids and grandkids to stay here because I love the customer service ,the beauty of the hotel, the buffet breakfast and the indoor pool plus the convenient location to Grapevine Mills. We checked in on Saturday and checked out on Sunday.. on Saturday we had to call the front desk to come unplug the toilet. After waiting for about 30 minutes, we had to call back down and someone finally came and fixed it. Having young kids having to wait to use the restroom was difficult. Then that night we had no air conditioner. The room was extremely hot and they sent up a box fan. We had three adults and three children in the family suite and had to use a box fan in the bedroom to try to cool down which was very unsatisfactory. The next morning, waking up extremely hot and sweaty I went to take a shower and immediately the shower lever and backing fell on the wall. I called the front desk. They sent someone up to fix it and the maintenance man noticed it was extremely hot in our room and stopped to fix the air conditioner.. we had a scheduled bday event on Sunday, so none of us had time to shower. We had to hurry up thru our breakfast to get to the event. The one very good experience I had was upon checkout I spoke with the Male manager and he gave discount.

When we arrived only 2 of the 4 elevators were working. By the end of our 4 night stay they were all down, with no solution to get down from the 6th floor. The pool was gross, would not reccomend swimming. Lines for managers happy hour were long but options were good. Breakfast was on par with made to order embassy suites breakfast. The hotel bar employees, not manager special, were not friendly. Overall for $800 for 4 nights it was a very disappointing experience. We expect more than sub par...why has sub par become acceptable?

I love the lobby/ dining area. The room was clean enough, but could use a deep clean. The bed was comfortable, the water pressure was amazing. The complimentary breakfast was great. The pool looked clean and inviting but we heard a horror story from someone who used it the night before so we opted to skip it. We also enjoyed the proximity to the mall. We enjoyed our stay overall.

Great service all around. Nice clean rooms, free delicious breakfast made your way, and fun exciting activities for kids. Great location as well. Loved it