Hyatt Place Dallas/Grapevine

The breakfast was not very filling. No waffles or pancakes available. No bacon either.

Room was very clean and I was able to check in well before the 3pm check in time. Breakfast was good. I would have liked some bottled water in my room but was surprised there was none. The airport shuttle was also very handy. The mall is literally across the street from the hotel.

1st room i got smelled so bad, then went to the second room and there was no AC in the elevator neither the hall ways,,,carpet looked poor, and I didn't feel I want to satay another minute there.

Great

Very nice, clean, and comfortable. Great location. We had issues with the staff. We were there on an emergency trip for family in the hospital and had to extend our stay. The evening staff was kind and helpful but something went wrong with the reservation. We were charged immediately when we spoke with the evening staff and the next day they were resting to make us leave. It’s hard when you rely on people to do their job.

My wife stayed here in May and use the parking for her car when she came back they told her to take an Uber and they would reimburse her because the shuttle was down. We never was reimbursed. I will not stay here again.

The bed are to close to the ac and water coming out restroom no enough pressure

Except for the mushy smell in the room everything else was great.

Loved the stay….. we will definitely stay again!

Very close to Grapevine! Road needs some serious work.

The pool area was kept clean.. pool was perfect temperature. Called maintenance to fix faucet and they came right over. Breakfast was delivered

Staff and cleanliness was great.

Breakfast was disappointing. Out of coffee, fruit. Employees were trying hard to fix the problem.

Prepaid for the room on Hotels,com. Was asked for credit card for a deposit the following morning I notice my card had been charged for 2 nights. The following morning upon check out I showed them where I had been charged. Clerk said he had no idea why and issued me a credit. The credit never posted on my card. I have the receipt but still nothing. This hotel is not worth what I was charged. Stay elsewhere, other nicer hotels in the area.

Staff were great and the rooms were well kept but had no in room safe for valuables.

This was a nice and clean hotel. The staff was pleasant. The room was large and the breakfast was sufficient. I would stay there again.

The rooms are very small and beds are terrible too

I was not able to check in at 3pm. That's was bummer.

The check in was easy. Francine and Perry from the 3 -11 shift was awesome

Francine and Perry that work the 3 to 11 shift was awesome. Check in was very easy and atmosphere was great. Took the shuttle to the Gaylord and it was there when we needed it. The bar had what we wanted and enjoyed talking to other travelers. The breakfast had enough a good selection. Would definitely stay there again whether it’s just for a quick getaway or for business.