Homewood Suites by Hilton Dallas-DFW Airport N-Grapevine

The suite was clean and staff was very friendly would recommend staying here and would stay here again!

Price gauges on snacks and room Pool had too many people in out and never was cleaned

Room was clean, bed comfy, the pool and hot tub were nice place to relax and location was perfect for my spouse to stay busy while I was at my convention.

This room was amazing! Spacious and just enough privacy for my teen boys. The staff constantly checked to ensure nothing was needed. The boys enjoyed the hot tub. The location is perfect for shopping, which is what we came to Dallas for.

Love the hottub and breakfast

Very clean and organized

first time love there pool hours are extended as so is check out mercedes at the front was sweet and nice great clean room and even as i left greeted by a mananger asking if everything was ok

The AC was broken in our room. They used a window unit in a large suite type room that couldn’t keep the room cold or even close to cold. This is a known issue and Google reviews show it has been an issue for 3-4 months at least

Comfy and clean

Second room was better but still not great compared to Texas heat

The AC was out in our room both nights we stayed there, there was black mold on the ceilings in both the bathroom and the vanity area outside where the sink was and the full-size refrigerator in our suite was leaking water which caught all over the floor. I have videos and photos the AC in our room was a portable one and it never reached below 76 to 78°. When I was asked to refund my money so I could go somewhere else I was told it could not happen because we booked through Expedia. I will say the front office ladies were as nice as they could be as well as the people who serve breakfast in the morning.

Shower was weak. Pool was decent with a nice basketball court.

While at the front desk, he was unhelpful and unsupportive. I saw a paper on the desk with a printed chart of 10 rooms without AC and it indicated which had box fans vs portable units. My room had been like that since June 18th (we stayed the night of the 20th). He didn’t offer anything for the inconvenience. I asked for him to look for another portable air unit, I asked for if there was another hotel I could get placed at, I had to ask for an additional box fan when he didn’t have another portable air unit. While waiting for box fan he decided to pause to help what appeared to be a family member (maybe adult son and granddaughter who walked behind the counter at the pc) staying at the hotel order pizza because that was more important than my hot hotel room. Expedia was the one who had to force a full refund. Not sure if they cleaned as a wristband for some event was left behind.

The courtyard space is very nice. It's large, has a variety of spaces to sit or eat or walk the dog. Lots of nice shade on a hot June day. The 1 bedroom suite is a nice size for 1 person, bathroom space is large. Staff is very friendly and responsive to any question. The hotel in general is showing it's age. out of date appliances - very noisy dishwasher.

Very poor

Very clean, nice rooms, friendly staff Everything was great

Rundown and a lot of things broken. And mosquitos in the rooms.

The mall is across the street

Clean, friendly staff Nothing

Location