Residence Inn by Marriott Greenville

Superb

In the middle of the night, my wife and I woke up to an extremely hot and uncomfortable room. The air-conditioning system in our second-floor room was only blowing hot air. At approximately 2:00 a.m., I contacted the front desk. The attendant was very pleasant, helpful, and accommodating, and she moved us to another room down the hall. Unfortunately, the air-conditioning system in the second room also blew only hot air. By approximately 3:00 a.m., I had to return to the front desk again. For the second time in less than an hour, we had to pack our belongings and move to another room—this time on the seventh floor. Thankfully, the air-conditioning system in the third room worked properly, and we did not experience any additional problems. While I sincerely appreciate the professionalism and helpfulness of the overnight attendant, having to change rooms twice between 2:00 and 3:00 a.m. was extremely inconvenient and significantly disrupted our sleep and overall hotel experience. Given the circumstances, I believe a refund or appropriate reimbursement for at least the first night of our stay is warranted. I would appreciate Residence Inn by Marriott reviewing this matter and providing fair compensation for the inconvenience we experi

No blow dryer in my room

Breakfast is always good for these types of hotels. Gym was very weak vs. other RI we have stayed at. Issues with coffee replacement in room and inconsistent room cleaning. Overall good stay. This time bed was not as comfortable though which took away from sleep and comfort. AC had issues too. More like a 3star this time.

very friendly and helpful cleaning staff. Decent breakfast--ends too early for my liking. Well equipped kitchen.

We had an excellent experience. room was clean , the front desk staff was great and helpful. The Location was closed to shops as well.

The property is quite rundown. Had to switch rooms due to faulty AC I had never experienced to have staff put their hands on a guest and be disrespectful, and not leave until manager was involved but this happened at this stay. There were no visible bowls at breakfast - I got a bowl from a cabinet above the oatmeal station which was promptly snatched out of my hands and out back on the shelf by Natasha (contaminated). She would not walk away from my family and got verbally confrontational and continued putting her hands on me. The property has an external company on site that’s supposed to help them with turning it around - that’s how badly they are failing the Marriott brand. I have not received a resolution.

One of the best hotels I've stayed at. The bed is uncomfortable

The bed is uncomfortable

The staff was friendly and courteous. Will highly recommend.

Our room was spacious and exceptionally clean. The breakfast was delicious and filling. And I can't speak highly enough of the staff. They were wonderful throughout our stay, answering our questions and helping us navigate breakfast options with some known food allergies. We'd stay here again in a heartbeat!

Stayed here a lot as my son plays football at Furman. Hotel has great beds but outside isn’t as clean and neat as it once was. Also lots of trash in hallways.

Roomy, clean, and comfortable

Exceptional

Everything! Absolutely Nothing!

Yes

The staff is miserable. Pass.

Nothing

We had a great experience and the staff at front desk was helpful Nothing

What I really love about the property is that it was close to everything, like shopping, food, and even entertainment. My room wasn’t fully cleaned when I first arrived, but I spoke to the assistant manager and the cleaning lady on my hall, and my room was cleaned immediately.