Holiday Inn Express & Suites Harrisonburg University Area by IHG

Bad coffee! Complex machine,

Very good

The only negative was breakfast didn’t have much variety. The waffle maker wasn’t functioning and the coffee machines were not working either.

Yes! About 15 minutes after we checked in at 8:30pm our toilet wouldn’t flush. My husband tried to fix it, but couldn’t. When we went ti the front desk they gave us a plunger to fix it!! That’s NOT ok!!!

Efficient friendly check in. Well designed room with good amenities. Good coffee and breakfast. Clean room and lobby. Carpets in halls and room needed vacuuming.

Nonsmoking room smelled strongly of cigarette smoke. Advertised swimming pool was non operational our entire 3-day stay.

Well located just off the highway and surrounded by a variety of restaurants Traveling with kids so the pool is a nice touch

Hotel was convenient to Shenandoah Valley hiking.

Bad

Pretty average

Rude

Very clean and comfortable room I booked through booking.com and the room was to be paid when I got there instead desk staff took it upon themselves to charge the morning before our stay and also upon arrival I was then charged another 50.00 fee that was not disclosed. Our room was hot when we got to it and the ac thermostat was frozen we called desk they never bothered to send anyone up to look at it thankfully it finally started working as several family members have asthma and copd and can’t be in the heat .the breakfast items were cold and not fresh. While exiting our room this morning the nasty girl at the front desk called at 11:02 to see why we were not out yet. The hotel needs new staffing for sure very nasty lazy women not up to par with service at other holiday inn express locations!

Cleanliness

Property was well maintained and clean. Staff very engaging and helpful. Great atmosphere to rest. Room was clean and accessible for my husband who used a rollator walker.

the same as always. from the moment you walk to day you leave it is hard to leave. the staff (house keeping to people who takes care of breakfast) they treat you with respect and kindness.

Exceptional

Exceptional

Exceptional

This was definitely a great choice. Breakfast was delightful. The bed was comfy and the room was clean. I would definitely stay here again.

Easy check in, clean room, pleasant staff