Hyatt House Herndon/Reston

The staff were amazing. Went above and beyond to make sure that we were satisfied.

Everything was good and I recommended for everybody to go there thank you

Staff interaction was minimal but breakfast was great, check in was fast and amenities looked amazing even though we didn't get a chance to use the pool or gym. I did spot some roaches on the outside near the dumpster and the cigg urns near the rear entrances were not emptied over the weekend. Can you also move the smoking area away from the entrance points so non-smokers don't have to walk through a cloud to get in??

Breakfast is on, nothing fancy. Only 1 waffle machine on the morning so you may have to do the line… The pool was very cold. The staff is not very helpful, they didn’t give us water bottle when we arrived. Also, I asked them if they have hot water for the tea as the tank was empty and she just said « it’s like that » I cannot do anything. Very bad customer service

Very nice experience

A lot of things were broken in the room upon arrival

Clean and welcoming N/A

Clean room

Check-in and check-out Booking thru Booking.com is not transparent and has many hidden terms and complicated to get details of the reservation and payment

Good location. But very old and shower room wear down, need improvement. Found stinky smell on room and no good ambient feeling.

We enjoyed our stay at the conveniently located Hyatt House Herndon/Reston. It was easy to get to all the places we needed to visit during our stay. Check-in was challenging because of a glitch in how Hotels.com pays the hotel for our pre-paid stay. After the desk clerk spent 20 minutes on the phone trying to sort it out, we were able to check in. Never had that happen before, and hopefully never again. Our room was spacious, the kitchenette was nice to have, and the breakfast was good, though the breakfast eating area is relatively small. We did note that the hotel could use new carpeting in many of the common areas. There's a giant bleach stain on the carpet on the 4th floor. But I imagine it can be expensive to maintain a well used hotel. We'd consider staying here again!

My Husband and I enjoyed our stay! Thank you so much!

The Fire Alarm went off and the Fire Department responded. GLORY!

They did a nice job with breakfast! Overall, it was a great stay.

My stay was very comfortable. My friend and I shared a two bedroom suite the night before flying out of Dulles the next afternoon. Desk staff was friendly and helpful. The suite was spacious, bed was very comfortable, and bathroom was great. I will note that there was a noisy air handling unit in my bedroom--didn't bother me, it was white noise, but may bother others. Breakfast was ample and tasty. Hotel was an easy 15 minute walk from the Herndon metro stop. Several eateries were available in the industrial park nearby. I paid my bill fully before arrival through Booking.com. The Property supplied me after checkout with an e-bill that showed nothing was owed. The property later charged my credit card for the city taxes I'd already paid through Booking.com. After 6 messages left with the General Manager (who originally identified the reason for the charge) to resolve the issue with no response from her I had to turn over the disputed charge to my credit card company to handle.

The hotel is outdate but bedding and other services (breakfast and light evening foods) and deposit is extremely low of $20. This make me would stay here again in the future.

Everything was excellent

Great breakfast and friendly staff. All good

There was food available at 9PM. Although filling, the food was not up to Hyatt standards. Neither was the room comparable with Hyatt norms. Imagine, no where in the room was there an USB port, consequently our telephones could not be recharged after the 18.5 hour flight from Sydney Australia.

nothing The hotel wants to charge their guest to provide bottled water. There is no bottled water provided in the room. There was no ironing board or iron in the closet. The worst was the Ac unit was making so much noise that was hard to sleep.