Hyatt House Herndon/Reston

Exploring the area before check-in or after check-out is stress-free, as the hotel happily stores your luggage for free—just let them know in advance. The rooms are very welcoming and comfortable. The bed was extra soft, offering a fantastic night's sleep. While a few cosmetic updates could freshen things up here and there, it’s a minor detail in an otherwise great space. The breakfast selection is amazing, featuring a wide variety of delicious options to kick off the morning right. While the property does not offer a direct airport shuttle, their local area shuttle service is a fantastic perk. Located just a four-minute drive from the Herndon Metro station, the hotel will happily come and pick you up if you call during their designated shuttle hours. The staff was remarkably willing and available to assist us with rides,

I didn’t expect much since it was cheaper hotel, but with the Hyatt name I expected better than usual. Eh. We got the two bedroom suite. The beds were decent but old. And weirdly, the counters are all much lower than we are used to. Hard to wash your face. But again, you can’t get a two bedroom suite around here for this price. Breakfast was good. Parking free and plentiful. Pool was ok. So why the one star review? 1. To get a hot shower, you have to turn it all the way to the hot side and you lose water pressure in the process. So either a strong lukewarm shower or a soft hot shower. 2. Bedrooms have cheap french doors that swing inward to the bedrooms but don’t close all the way with a gap in between. No privacy. No noise reduction. 3. Half the lights in the room didn’t work. This is just cheap maintenance not being done. Which makes me question the maintenance in general. 4. Three TVs - 2 didn’t work. Cable only, no smart TV log in for any streaming services. 5. My husband is allergic to animal dander and I am allergic to mold. Both our allergies were bad the whole time. Wouldn’t take much to be a better hotel.

It was clean and had complimentary breakfast

Great place

Good service and breakfast.

There was a leakage from

The room was clean and spacious. Breakfast was okay. Staff were friendly and helpful. The bus stop to get to New York across the street was very convenient.

The staff were amazing. Went above and beyond to make sure that we were satisfied.

Everything was good and I recommended for everybody to go there thank you

Staff interaction was minimal but breakfast was great, check in was fast and amenities looked amazing even though we didn't get a chance to use the pool or gym. I did spot some roaches on the outside near the dumpster and the cigg urns near the rear entrances were not emptied over the weekend. Can you also move the smoking area away from the entrance points so non-smokers don't have to walk through a cloud to get in??

Very nice experience

Clean and welcoming N/A

The lobby was very clean and the continental breakfast was good Cleanliness was lacking A lot of things were broken in the room upon arrival

Clean room

Exceptional

Check-in and check-out Booking thru Booking.com is not transparent and has many hidden terms and complicated to get details of the reservation and payment

Good location. But very old and shower room wear down, need improvement. Found stinky smell on room and no good ambient feeling.

We enjoyed our stay at the conveniently located Hyatt House Herndon/Reston. It was easy to get to all the places we needed to visit during our stay. Check-in was challenging because of a glitch in how Hotels.com pays the hotel for our pre-paid stay. After the desk clerk spent 20 minutes on the phone trying to sort it out, we were able to check in. Never had that happen before, and hopefully never again. Our room was spacious, the kitchenette was nice to have, and the breakfast was good, though the breakfast eating area is relatively small. We did note that the hotel could use new carpeting in many of the common areas. There's a giant bleach stain on the carpet on the 4th floor. But I imagine it can be expensive to maintain a well used hotel. We'd consider staying here again!

My Husband and I enjoyed our stay! Thank you so much!

The Fire Alarm went off and the Fire Department responded. GLORY!