Holiday Inn Express Hotel & Suites Hesperia by IHG

Breakfast and staff were great. Nothing over the top but they made it feel like it was.

We also really appreciated that the hotel allowed us to have a late check-out, which was definitely a plus. One area that could use some improvement is the cleanliness of the bathtubs. They could be cleaned more thoroughly, as the drain in our bathroom was noticeably stained. Overall, the staff provided very good service, and we especially appreciate José Luis for how quickly and kindly he handled the situation.

Was a very nice hotel breakfast was really good parking very easy, but I got through very early room was really clean. Staff was extremely hopeful.

Very Good breakfast and nice staff

There were a lot of street people hanging around. And also there were bugs in our room. A spider in the bathroom that was very large and ants by the bed stand.

Great breakfast, comfy bed, nice shower. No frills really but we needed a place to stay along our travels and this fit the bill.

The room was not throughly cleaned still had stains on the tables and the carpet was not vacuumed. Also had ants crawling around our room.

Good

Asked for top floor didn’t receive it. Property doesn’t accommodate guests that book third party. Staff was rude and unhelpful. Pool & hot tub were unmaintained and milky. Common areas were hot and had a weird smell. Rooms remodeled but aren’t well maintained. Staff making breakfast turned off the pancake maker 15 minutes before breakfast was supposed to be over.

It was clean easy to access and no issues.

We picked this location in particular because of the pool so we were disappointed that it was under maintenance. However, the breakfast was great and we had a a great night's sleep. Overall, we had a pleasant stay.

Quick check in. Clean property and rooms. Nice hot breakfast.

Breakfast was good Staff Was great

Excellent service, clean room, amazing breakfast

No problem / excellent

Water backed up into our room's tub. The sewer smell was terrible.

Natalie was amazing, we arrived earlier than expected and though Natalie tried to accommodate us the room was just not ready yet. When we returned to check-in there was a gentleman who was complaining about his room facing the interstate and wanted a different room because his room would be too loud. Natalie was very professional with this gentleman and explained very patiently that the hotel was sold out. To be honest my room faced the interstate as well and I did not hear any traffic at all. About 10 minutes after checking in Natalie called our room just to make sure everything was OK. This is how customer service should be.

Great for the price! Helpful staff, a decent variety for breakfast, clean and comfortable rooms, and very easy access to the freeway and food in the area. We will use this place again.

Everything was amazing , from service to clean rooms , also I forgot my bag and when I back after 3hrs and they were so kind to look for it and return it , definitely will be staying here

The water in the jacuzzi had lots of foam floating on top indicating it needs to be cleaned and I observed discoloration in the water.