Best Western Plus Chicago Hillside

Superb

Pretty good did see a mouse

Exceptional

If I could give ZERO stars I would! Safety was my biggest concern because there was a homeless guy sitting just outside my door. That was at 5:00 AM! When I returned at 8:00 that evening he was still at the hotel in the parking lot, even though I had reported it to the front desk that morning. I reported again that he was in the parking lot that evening, but still no resolution! I had to end up calling 911!

Usually give a good review but this time the whole third floor smell like weed I couldn’t sleep. It was terrible. They need to stop that.

Very good

Hotel is extremely dated, drab, the carpets in the hallways are gathered, bunchy, and not secured in place. The elevator doors don’t fully open and make inordinately loud noises. The room cleaning crew was timely, polite, and thorough. The desk staff was efficient and friendly. The fitness gym was crowded and missing a recumbent exercise bike generally found in gyms of similarly price-range hotels.

The hallways smelled musty and lots of carpet stains, the room was ok but the curtains in the room were ripped and had holes, looked sad. I would not stay again

Quiet inside building but you can hear freeway traffic if facing. Staff is very helpful and friendly. Breakfast is pay only.

Good

My hotel stay was really nice. I was a little skeptical after reading some of the reviews, but I was pleasantly surprised. I was especially pleased with the pricing, and the location was convenient—not far from the mall, which is right across the street. Overall, I had a great experience.

Good value.

Place is old and no updates. Front desk was unfriendly. No amenities such as water or other needs.

Nasty

Unannounced at making the reservation, the lobby is closed.. there will be no breakfast.. check in was through an outside window. No AC or fan in room. A real mess!

Great

The location of the hotel near a busy expressway was a problem. The noise level from the interstate was unbearable.

Breakfast was delicious

I had a problem with the bathtub draining and asked front desk if we could transfer to another room, but couldn't do it right away at the moment since the double beds were all booked ( it was 4am). The young sir at the reception was very kind and handled the issue well :) and had us transfered as soon as a double room was available! And so was all the other staff! The cleaning ladies said good morning as i passed by and the towels were always fresh! The overall stay was exceptional! But the staff made it better! :)

Noisy location but staff were great about giving us a room at the back.