Hilo Hawaiian Hotel, Trademark Collection by Wyndham

The buffet both dinner and breakfast That there was no microwave in the room and for breakfast there was no ice cream

Beautiful resort with ocean and Banyan tree views, a yummy breakfast buffet, and an outdoor pool. Great location by the water and downtown Hilo. We definitely recommend this resort.

Location park and golf course nearby were great Asked for a room with deck, got a room where you are looking at roof top. Was told the hotel was booked. Looked pretty empty to me.

My experience at this property was extremely disappointing. Upon arrival, I discovered that my room had a roach infestation. I immediately reported the issue to the front desk, but they told me they were fully booked and could not move me to another room. Instead, they said they would spray the room while I was out. When I returned, the problem had not been resolved. I continued to find roaches, including on my luggage and throughout my personal belongings. This was extremely unpleasant and unacceptable. The room and hallway also had a strong chemical odor after the spraying, mixed with what smelled like old gym socks. The room phone was also broken, adding to the overall lack of maintenance. I understand that unexpected issues can happen, but the way this situation was handled was not acceptable. A guest should not have to stay in a room with an active roach infestation or worry about insects getting into their belongings. Overall, this was a terrible experience, and I would not recommend staying here.

The room needs updating. The light fixture in the bathroom area where the toilet and shower are is tooo low. One of the elevators was not functioning when we were there; had to walk down 5 flights of stairs with my arthritis in my legs. The young girl at the Front Desk when we arrived on 8/5, told us we could upgrade to an ocean view for $30 more, but that there would be no balcony. Then, the older clerk checked and found us an ocean view room with a balcony. Also, that young girl told us the breakfast in the hotel's restaurant would be complimentary, but it was not. It was a $32 buffet and only $10 would be taken off.

Good location on the water and close to the airport Smelly room (maybe the old carpet ?) Wall paper in poor condition.

Passable

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The check in staff were very helpful and our room was very comfortable.

Friendly staff. Nice location, comfortable beds, clean rooms -Air conditioner was not working and the room we stayed in was hot -shower wasn’t draining

The room had a cockroach

The staff was very helpful and friendly. Geri was very helpful when upgrading rooms. Thank you!

Cheap et mal entretenu

We were offered reusable water bottle that we did use and take with us, the restaurant /bar closed too early for us to get back for a nightcap after dinner in town so we didn't use our "free drink coupons" but nice touch. great view from our balcony, check in staff/front desk/bell person all helpful. the property seems a bit "worn" but oh, those views.....easy parking for our rental car.

The hotel was more run down looking and not clean. Expected more for price.

Room was clean with a beautiful view. The pool was nice and used by all but would be nice to have some covered area for when it's sprinkling or raining to protect towels and such. Having the restaurant downstairs was also fantastic with excellent service. Front desk staff was helpful. Good location.

Location Old furniture, properties need updates

Liked the breakfast very much. Beautiful location. A bit more attentive to needs in room

My stay here was excellent and the staff were so friendly and helpful. This will be my first option next time I stay in Hilo. Rooms were comfortable, a/c was nice and cold, good WiFi in the rooms. Loved the blackout curtains. My family and I were very comfortable staying here.

I like everything