Four Points by Sheraton Birmingham Homewood

Room bugs fridge wasn’t cool tub won’t stop us to take baths

This is our second time staying and it is great as usual. I also see Tiffany at the counter and she is always friendly and treats me like family. I do have kids so where we stay matters for our children’s safety. The pool was open and the kids enjoyed. I love this place.

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The hotel advertised A restaurant/bar unfortunately the staff member said they had little to no dinner menu to offer because they didn’t have the food . The bar was also not stocked with a lot so they could really only offer beer and a couple mix drinks. The breakfast buffet was a little better with more options but still could have been better.

The lobby was inviting. The rooms were a good size. The rooms weren’t as updated as the lobby. There were several places in the room that showed it needed some work. When I first went to the room, the door was ajar, so I went back downstairs to make sure it wasn’t actually someone else’s room. I was told it was fine and that the cleaning staff had probably forgotten to close the door. When I went into the room, I noticed that almost every drawer and door was open. No big deal, but odd. The only mirror in the room was in the bathroom. There was a card in the room that said towels on the floor would be replaced and beds would be made with the same sheets (unless new sheets were requested) but I was there for two nights and none of that happened.

Great staff Clean

The dinner was not great. I ordered shrimp and grits, the shrimp was few and the grits was way too salty. I literally threw up.

Breakfast The staff and the room, not clean and didn't feel safe

Room had a smell to it like mildew, Ice machines were down, and breakfast wasn't the best with limited staff

Staff was amazing Nothing

The hotel was expensive, but it felt more like a motel 6. The A/C was not working in the elevators and halls, and the room was 81 degrees. The bathroom exhaust fan was not working so that was like living in a third world country. The mattress had springs that poked you in the night, and the sides of the mattress were collapsing so you felt like you were falling off if you got too close to the edge. Breakfast was advertised as a restaurant experience, but was nothing more than a continental breakfast with real eggs. Staff was friendly, but the hotel was poorly maintained. Nothing will be done about it because of my review, but hopefully someone is reading this.

Location

Hotel was dirty, floors were sticky, room smelled of mildew, AC did not work properly, phone in room did not work, bathroom light flashed like a strobe light and there was no mirror. The floors were dirty in there. After waiting for a maintenance man that didn't show, we suggested we move acrossed the hall, which was thankfully agreed to by the staff. Overall, would not recommend and will not be back.

Very clean and super staff. Restaurant is always great as well. Stay twice month with business. Always great.

Just the pool was way to small . When there was just 3 families in it .

Always a pleasant stay at 4 points

The staff was very helpful and friendly.

Our stay at Four Points Sheraton never disappoints. It is a beautiful hotel full of nice amenities! The rooms are spacious and the beds are quite comfortable. The indoor pool is really a plus in the off season, and the breakfast is delicious! We will always stay at Four Points when we visit Birmingham!

Filthy rooms, stained sheets and furniture. Extremely old and springy mattress, very thin comforter, and A/C system wasn’t operating properly.