Hilton Garden Inn Birmingham/Lakeshore Drive

Good

The room was clean. There was not much body wash left in the shower container. We had to ask for coffee for the in room Keurig (there was only tea) Very disappointed that there was no free breakfast. Charge was $32 for breakfast that they used to serve for free. We also witnessed a staff member sleeping in a corner on a chair. Not sure if she was on break but wasn’t a good look.

Exceptional

Good location. Right off the interstate. Not clean, no complimentary breakfast.

First room we were given already had guests in it. Which was awful and embarrassing to walk in on other people. The bathroom was not clean, hair in wall and floor, dust balls and food crumbs all over the floor. Also, the room smelled like dogs. The front desk person was nice, but more worried about eating her bag of potato chips and drinking her Coke. Their computer system was down so they hand notes about which rooms were available and it wasn’t working. She had to keep calling her boss and bosses boss to figure out their “system”.

Everyone was very friendly and helpful

Disappointing stay at a "Hilton" property. Was not informed at check in that room service depends "on the length of the stay" or you have to request it. When I called asking for fresh towels, lady at reception said "I am the only person here so you will need to come down to get them". Also had an attitude when she had to go get the towels!!!. The Internet was HORRIBLE, at the room; so bad that everything you tried to play on the TV kept buffering. At checkout nobody at the lobby or front desk, instead a sign that said " somebody will be back soon". Are they under staffed trying to save a buck? Don't stay there if you expect Hilton property standards.

Location Moldy bathroom. Blood on sheets.

Clean and polite staff. I would stay here again.

good for stay

Very 2.5 star hotel. Allowed me to check in early though which was a major +

Location is convenient. Close to Starbucks and restaurants

Exceptional

Exceptional

2nd-got new room. Staff was confused and woke us after midnight LOUDLY and wondered why the first room THEY assigned us was occupied. ?. 3rd-staff had no idea who was occupying first assigned room. 4th- we did get 2 free brekky coupons. We had to hunt down the cook, the beverages, and our order. The same loud staff that woke us after midnight struggled to remember an orange juice order for over 44 minutes. 5=poorly managed and ignorant staff made our stay terrible

Check in was smooth. Staff was friendly and helpful.

Well it was one of the worst experiences I have had traveling. Ironing board inoperative , no iron in room, No hairdryer in room, no ac outlet in bathroom . We were there for a wedding and had to sit on floor in bdrm ( to plug in ) in front of a mirror. Electronic shade worked intermittently. Will not be back.

My room was called repeatedly, while I was trying to sleep because the desk clerk signed me into the wrong room.

The room was nice

Exceptional