Hilton Garden Inn Birmingham/Lakeshore Drive

The room was nice

All good

Everything was great would definitely be staying again

Also the refrigerator was horribly iced over and out bed skirting was filthy

Found a cockroach in the room . Otherwise great place to stay

Always clean Need more parking

None None

Our room was somewhat clean. Stains on the chair. Inside of bathroom door looked like someone tried to claw their way out. Asked for an extra pillow and was told that was unavailable.

I felt bad for the employee at the check-in desk. There was no manager onsite (and no one else at the front desk) and the person in front of me checking in had a challenging problem. I had to wait 15 minutes or more to check in because of that. Our bathroom shower was not cleaned well before checkin or during our stay. One of the side doors was left unlocked because there was an issue with the room keys unlocking it for entry.

Can’t watch TV unless you put your own subscriptions in. The swimming pool is very small

We would stay here again if passing through the area.

Wish they had complimentary breakfast

This is a nice place to stay, room clean, staff friendly, I had a question about something, staff explained everything with respect and made sure that I didn’t need anything. All staff members that I encounter was very friendly.

Clean, nice staff Room right next to elevator and all night the “dinging” kept us up. Every few minutes, walls are thin.

Comfortable common space No towels at the pool- pool door lock didn’t initially work

The hotel was beautiful, clean, and smelled great. We didn’t eat breakfast as we were out most of the stay. The rooms were clean. I like that we can control the room temperature. It did feel a bit muggy in the room at times. But overall, our stay was great. I will book again when I do come back.

I would recommend anyone stay at this hotel, modern, clean, friendly staff. It’s nice and close to many restaurants and stores not far off the interstate. Would stay here again!