Best Western Plus Downtown Inn & Suites

It was perfect: clean areas. The staff was friendly, nice, and respectful. My family and I stayed from 7/24-7/26 and had no problems with anything. I had asked for extra towels, and the staff lady was very nice and gave me tips. The pool area was never packed, and people around were very nice. It was clean and had great shade from the sun. We did have breakfast, and the variety was great. We had different options, from cereal my kids love to pancakes and biscuits. My family enjoyed the stay. We will be back at this hotel when we go again.

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Clean and people is nice

Nice staff!

Great place to stay, book here all the time when it town.

staff were very helpful and flexible during check-in and check out. Building was very clean.

Nice property

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Todo muy bien

Clean.. Comfortable, spacious room. Nice pool/hot tub area. Convenient location. Good breakfast! Coffee and water available in the lobby 24/7.

We had to get our room keys reactivated every day. Breakfast is okay, eggs will make you runny.

Muy céntrico!

AC was didn’t good well..

Clean and close to venue

Actually one of the best Brdt Westerns I've staid at. Close to downtown without paying exorbitant parking fees only $20 per night on their lot. Staffed by a security guard. Easy bud to catch to the convention center.

Staff was great, room clean, good location!

I initially was concerned about the location but it turned out to be great. It is not walkable to anywhere but it is in a great location for everything. The parking lot has a guard at night so your car is safe. If ai take another museum trip to Houston I will be staying here.

The complimentary breakfast exceeded our expectations, with hot items like waffles and eggs, plus fruit and a variety of continental options. The coffee station being available all day was a huge bonus, especially since we were in town for the World Cup and our sleep schedule was all over the place. Overall, this was a great experience, and I would definitely recommend this hotel to others!

First, the staff hospitality is non-existent. I interacted with three different front desk representatives during my brief stay, and every single one of them was remarkably rude, dismissive, and completely unhelpful. Second, if you are driving an electric vehicle, do not rely on this property. They advertise on-site EV charging, but the equipment is completely broken. I tried every single charger available on the premises, and none of them were functional, which completely disrupted my travel plans. Most alarmingly, there is a severe lack of building security. An unauthorized individual—who appeared to be under the heavy influence of drugs—was able to easily bypass the front desk and enter the hotel premises. Management did not even realize he was inside until he was actively roaming the private guest room hallways. This is a massive safety hazard. The only saving grace was that the rooms themselves were okay, but a decent bed does not make up for a complete lack of basic security, broken amenities, and hostile customer service. I will not be staying here again and strongly advise others to look elsewhere.

Nice and helpful staff. Also nice breakfast and good location.