The Whitehall Houston

When we got to our room, it was very warm, so I lowered the temperature and took my family to eat at the restaurant on the second level while we waited for the room to cool down. The restaurant does not have waiters; you have to order at the bar, and they bring the food to you. There were no refills unless you got up and went back to the bar, which made it hard to enjoy our meal. The food was also overpriced, but thankfully we had vouchers that covered most of the cost. Later that night, when we returned to the room, it still had not cooled down. My family and I complained that the A/C was not working. Someone came to check it with a temperature gun and confirmed the A/C was is working, but told me there was nothing he could do to make colder. I was extremely upset. We ended up having to order fans through DoorDash just so we could sleep through the night. The next day, I called for room service, but I was told we had to go downstairs to order and pick it up ourselves. As we walked around the hotel, we also noticed dead roaches in the empty hallways and mold on the walls, especially in my room near the top left corner of the window. This was a very disappointing stay, and I will not be returning. I would not recommend booking here unless you are desperate and just need a place to sleep for the night.

It was a beautiful place to stay, the rooms were clean and modern. The pool was also nice and very close to everything that I was attending.

First time here. Hotel is well located downtown. Buy the breakfast with your rate, more than worth it. Pool area is good, gym a bit small but more than enough to get a workout in. Property a bit dated in a couple areas but staff more than make up for any shortfalls. Whole team was first rate. Probably had 20+ positive interactions with team members. Front desk team super friendly and helpful, as was the bar and restaurant crew. Also, good value overall for the offering. Would definitely visit if coming back. Job well done!

Cuarto les pregunte que donde estaban mis cosas y al rato de las devolvieron en una bolsa me parecio una falta de respeto

Stay was okay. Had several issues but manager did its best to help us and kept us comfortable. Terrible experience with valet parking.

I was particularly impressed by John, who recommended a good and reasonable restaurant near-by, gave me directions to walk to sites, and greeted me by name throughout my visit. I have stayed at hotels around the world and this was a first! Whenever I come to Houston, I will return to The Whitehall.

Slightly over

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The room was clean. Food was great and good location.

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The breatfast sandwich ordered was pretty good. I didn't like how upon arrival my door began to deteriorate and white dust was all over the floor in my room which got on my socks and clothes. I asked for this to be cleaned and for some reason they sent an engineer who asked me, what do you want me to do? I had to go down to the lobby and ask they send someone to clean. My shade was broken so I had issues with simply looking outside. The elevator seemed like it hadn't been services in years, myself as well as other guest noticed that while using it to get to our various floors. I called room service, and house keeping at one point because I needed towels and other room necessities and no one answered multiple times. I had to call the front desk.

Room was too small not enough for 3 even I put in for 3 persons and nothing for complementary

Staff was helpfrl

Great place and location

Our shower was broken but worked for what we needed. Lobby and outside is very clean and the staff was very friendly. The lobby and second floor has a rose like scent and it is extremely strong. I had texted the staff on information about the shuttle and they were no help and told me to just go talk to the shuttle driver. Patio bar staff were absolutely amazing and made the stay worth it. Food at the restaurant on the second floor was also good but staff seemed unsure about their bar menu but not a huge deal! Pool and gym were kept nice and clean! Decent spot for the price.

Amazing stay and great staff

The wonderful staff. The amenities. Location. The elevator doesn’t work for disabled individuals to get to the pool area. It’s been broken for a while now. I wonder if it will ever be fixed.

🙌🙌🙌🙌

Friendly staff and a clean room!