C. Baldwin, Curio Collection by Hilton

Excellent location, super clean, cute coffee shop, great restaurant, ect

overall a great stay, and the staff was very accommodating. there was no microwave in the room, which is okay, but not even one on site at all. if you bring back leftovers from a restaurant there is no way of heating it up. that was the only drawback, which forces you to spend elevated prices to order food from their on site food options. other than that, all was well.

It was good

Everyone was great

Superb

The front desk staff & bar staff amazing! The shower was bad. Half glass water shoots everywhere & not enough complimentary bathroom supplies for the price a few more would have been great.

Exceptional

This is a great place to lodge when in Houston. However, The valet service is pricey.

Great location in downtown Houston! Conveniently located and staff was very professional. Breakfast buffet was phenomenal, special shout out to the lady who makes the customized omelettes she was amazing! Hotel is not well maintained. Noticed several doors/cabinets/furniture that show wear & tear. For the rate we paid, I would assume the maintenance team would be on top of these. Our room, the furniture looked beat up, the shower faucet was dripping and the black fixtures were chipped. Also, the sofa in the room had large stains. I did bring these items to the front desk's attention and fortunately they had the maintenance team repair the leaky shower head but let us know they would not be able to get the stains cleaned on the sofa until the following day. We were also given an adjoining room (which we did NOT request), so we could hear the guest in the next room almost as if he was in our room! That was very disappointing, specially when we were supposedly receiving an upgraded room.

Beautiful hotel with great respectful and kind stay. My only complaint would be the hotel has that old hotel smell, including the rooms. Not sure what could be done for this but I have no regrets!! Love me my stay otherwise!

Our experience did not match the price or the expectations set by the Expedia listing. Customer service was poor from the start. We requested extra washcloths and towels but were told no one was available to bring them until 6:00 a.m. Even then, no one ever delivered them. The Expedia listing also advertised complimentary breakfast, but we had to pay for it. We were never informed about the $100 per night incidental hold either. We booked expecting to pay around $93, so the additional charges were an unpleasant surprise. The room didn’t have an iron or ironing board. After requesting one, we received a broken iron that leaked water all over my wife’s dress an hour before our event. Even after reporting it, there was no sense of urgency. It took another hour and a half to receive a replacement iron, causing unnecessary stress while we were trying to get ready. Room service was another disappointment. We ordered a single plate of fries, and the total came to $23.33 after an automatic gratuity was added. To make matters worse, the fries arrived cold. Between the poor customer service, misleading booking information, unexpected fees, missing amenities, slow response times, and overpriced, low-quality food, this hotel was nowhere near worth the cost. I would not stay at C. Baldwin Houston again.

Common Extra Charges included Resort and Amenity Fees: Daily mandatory charges ranging from $30 to over $40 that cover items like Wi-Fi or local calls. Parking was a ridiculous $70 a day with no option for self park!! Incidental Deposits: Upfront holds (often $100 or more) placed on your card at check-in for room incidentals. Advance Prepayments: Non-refundable or advance purchase rates that require full charges immediately upon booking rather than at checkout.

Todo bien exlente lugar y buena atención

I appreciate having access to the house car, definity one of my favorite things about the hotel.

Streaming services are needed

The staff was very attentive!

Superb

Exceptional

Great people, great service. Convenient, comfortable and clean. I’ll be back

Exceptional