Extended Stay America Suites Houston NASA Johnson Space Ctr

Do not stay here.

The only good thing- the bed was comfortable. Needing attention: loose toilet seat, no roller on toilet paper roll, missing TV remote, uncleaned floor, need of painting bathroom, large and small reoccurring noises all night, spiders …

Clean room

clean room good location friendly staff

There were so many roaches in the rooms. They were climbing on the walls and all over the bathroom! I would never stay here again.

Breakfast consisted of instant coffee, choice of a brownie, blueberry muffin (the kind that is bult in bulk, individually wrapped) or Nutra grain bar. To me that is not a complimentary breakfast. No pots or pans, dishes in the "studio" to use. I would have left had the room not been paid for in advance. Very disappointed!

The water that coming out of the shower head is so little and the room smells musty floor is dirty but linen is clean and there’s extra towel.

There was black mold on the in shower towel bar and stains in the shower a we saw several bugs crawling around the bathroom floor and walls. The bed skirt was missing. There is no hairdryer or toilet paper holder in the bathroom. Be sure to bring your own toiletries because you only get 1 tiny bottle of shampoo and a bar of soap. The website pictures were definitely taken of a different room as our room looked like it had been through hell with chipped cabinets and drawers not fully in their slots. This hotel definitely needs some upkeep. One good thing was its proximity to NASA.

This location smelled bad and the elevator didn’t work had to carry our luggage upstairs hallway smelled bad had animals in the location worst place ever and had roaches in my room door knob was broken off my daughter got locked in the bathroom

I liked everything. I recommend it.

First time staying in Texas and this place was really nice. Nice and close to a good friend so I’d definitely stay again.

I came to this hotel for a one-night stay before an event at the JSC. I checked in at 2:00 AM and a staff member was luckily able to give me a room to stay in. However, walking through the halls toward my room, there was an extremely unpleasant/foul smell that subsided a little bit once I went into my room on the second floor. The room itself seemed tidy and well kept. However, as I was preparing for sleep to wake up for my morning event, I found a roach crawling on the bed. By this point, it was 3:00 AM and I hadn't seen a staff at the front desk. I had given up all hope by this point. I went to look for a water bottle where I found a vending machine in a laundry room that smelled worse than the halls. Then I went back in my room contemplating what to do. Ultimately, I brought two rolling chairs together and laid down on them for an uncomfortable night. The worst part is what happened the next morning. I let the owner know about the roach I found in the bed and very obviously asked for a refund for the terrible conditions I had to stay in. I gave the owner my number and he told me he'd give me a call within a few hours to discuss my compensation, but I never got a call. This stay now happened a little over a week ago, and I worry that they were hoping I'd just forget about it altogether. I am very disappointed.

Staff at check-in was very professional considering their elevator was out. Found us a first floor room.

Bad

The location The shower was not draining. There was a foul smell throughout my stay of 7hrs.

Elevator not working

You guys charge me double I canceled the reservation through you and it's still on my credit card even though I got a confirmation that it was canceled and you called the hotel and told them it was canceled it's still on my credit card and worse than that that's ruining my debt to income ratio and the only problem I have with the hotel is the room should be bigger That there are no sofas or anything in the suite

Very good

For the nice area this property is located it was not kept well. It was dirty and doors that should have only been accessible by keycard were left wide open. It felt very unsafe and uncomfortable.

Good