Extended Stay America Suites Houston NASA Johnson Space Ctr

There was black mold on the in shower towel bar and stains in the shower a we saw several bugs crawling around the bathroom floor and walls. The bed skirt was missing. There is no hairdryer or toilet paper holder in the bathroom. Be sure to bring your own toiletries because you only get 1 tiny bottle of shampoo and a bar of soap. The website pictures were definitely taken of a different room as our room looked like it had been through hell with chipped cabinets and drawers not fully in their slots. This hotel definitely needs some upkeep. One good thing was its proximity to NASA.

Price Kitchenette with fridge , microwave Lift was not working . Got locked into the bathroom.

This location smelled bad and the elevator didn’t work had to carry our luggage upstairs hallway smelled bad had animals in the location worst place ever and had roaches in my room door knob was broken off my daughter got locked in the bathroom

I liked everything. I recommend it.

Not good Elevator did not work. The room had a foul smell.

It was close to NASA The staff seemed like she we were forcing me to do her job

First time staying in Texas and this place was really nice. Nice and close to a good friend so I’d definitely stay again.

I came to this hotel for a one-night stay before an event at the JSC. I checked in at 2:00 AM and a staff member was luckily able to give me a room to stay in. However, walking through the halls toward my room, there was an extremely unpleasant/foul smell that subsided a little bit once I went into my room on the second floor. The room itself seemed tidy and well kept. However, as I was preparing for sleep to wake up for my morning event, I found a roach crawling on the bed. By this point, it was 3:00 AM and I hadn't seen a staff at the front desk. I had given up all hope by this point. I went to look for a water bottle where I found a vending machine in a laundry room that smelled worse than the halls. Then I went back in my room contemplating what to do. Ultimately, I brought two rolling chairs together and laid down on them for an uncomfortable night. The worst part is what happened the next morning. I let the owner know about the roach I found in the bed and very obviously asked for a refund for the terrible conditions I had to stay in. I gave the owner my number and he told me he'd give me a call within a few hours to discuss my compensation, but I never got a call. This stay now happened a little over a week ago, and I worry that they were hoping I'd just forget about it altogether. I am very disappointed.

Staff at check-in was very professional considering their elevator was out. Found us a first floor room.

The location The shower was not draining. There was a foul smell throughout my stay of 7hrs.

Elevator not working

You guys charge me double I canceled the reservation through you and it's still on my credit card even though I got a confirmation that it was canceled and you called the hotel and told them it was canceled it's still on my credit card and worse than that that's ruining my debt to income ratio and the only problem I have with the hotel is the room should be bigger That there are no sofas or anything in the suite

For the nice area this property is located it was not kept well. It was dirty and doors that should have only been accessible by keycard were left wide open. It felt very unsafe and uncomfortable.

Good location if you’re attending NASA center. Good shopping and eating around. Good for what you pay. Decent all the way around. Building on the older side, not the cleanest, but it’s ok. Staff is ok.

It addition it was reserved as one adult and child and still got only one bed in the room.

Location and receptionist.

Staff and housekeeping were great Due for a renovation

The friendly service

The people were nice Elevator was broken. The bathroom fan had layers of dust in it.

Location and value for money Cigarette smell, elevator not working