Holiday Inn Express Houston Downtown by IHG

Very convenient location and delicious breakfast nothing; all good!

Breakfast, clean and cool room, swimming pool , weight room , environment , disabled parking access(I'm a Disabled Veteran) juicer not working , pool could have used small debris removal, could not get my Apple Mac Book to work( could not get wi-fi signal).

Incredible hotel Pleasant stay Friendly staff I liked everything

I liked everything! N/A

Clean rooms, friendly staff

Friendly staff and breakfast N/A

I like the breakfast I like the location. I like that it was convenient. I like that I was able to have access to everything that I needed. Better room service even though I need to multiple days I would’ve liked to have a room service every day when I left the room and I came back have my room clean bed made or something but none of that was done. It was even one day that I didn’t even have a replacement tile, I had to use the same towels as the day the night before.

The location is incredibly convenient—close to Discovery Green, restaurants and so much of downtown. We also felt very safe. I loved that key-card access limits which floors you can enter, including the pool/fitness areas, laundry floor and your own floor. The fitness center was great—spacious, clean, plenty of machines, cold water, towels and huge windows overlooking the pool and city. The hotel feels brand new, modern and clean. Our room was comfortable, my son LOVED the pool after long, HOT Houston days, and the complimentary breakfast buffet every morning was a huge perk! One of my FAVORITE amenities was the self-service laundry room—PRICELESS when traveling several days with a kid, especially with pool days and Houston heat! There’s also a little store IN the hotel with water, snacks, laundry necessities and essentials. If you want even more variety, Urban Street Market is right downstairs. Plus, having an on-site restaurant/bar was so convenient. Most importantly, the manager went ABOVE AND BEYOND to make sure our stay was smooth and comfortable. We truly appreciated the extra customer service and care. A fantastic home base for our mom-and-son Houston baseball adventure! ⚾️❤️

This hotel was absolutely amazing very easy to find, very friendly parking/valet. All of the employees were very helpful and thoughtful. Checking in was a breeze, our room was immaculate and smelled so very clean and was it was fully stocked. The complementary breakfast in the morning was awesome and lots of choices of food to choose from again. That lobby was very clean our sons had a blast in the pool and that was very clean and the patio furniture was not worn or tattered. The bar and restaurant service that is in the hotel was awesome. They made the best drinks and had the best barbecue sandwiches and wings. We will be returning anytime we are in the Houston area and I recommend everyone else to book here as well.

Staff was very friendly and the place was very nice and clean! Breakfast was great. Would’ve been nice to have some courtesy bottle water in the room.

Exceptional

Great stay.

Exceptional

The room was clean and comfortable.

Superb

We stayed for our birthday weekend and to see the Astros play the Rangers. Our room was clean and comfortable. The breakfast left a lot to be desired but I feel like they were not prepared for the large amount of people that were staying there for the baseball game. Just a couple of examples were there was no way to cut the bagels to put them in the toaster, they only served eggs that already had cheese in them and the sausages were extremely dried out. Their pool is only a little over 3 ft deep the entire length so it was very warm from the sun and not really refreshing. The gentleman serving drinks at the bar when we got back from the game was very friendly and we felt so bad for him because he definitely should have had some help. Management really needs to take the upcoming events into consideration when scheduling in the future to take better care of it's customers. The employees were doing the best they could but it was just so busy it was hard for them to keep up.

We enjoy the amenities, the breakfast, the staff and the room. We were disappointed that our room wasn't cleaned entirety when we asked housekeeping to come to our room to be serviced. Overall, it was great and definitely would've let front desk know if we wasn't so tired and leaving the next day.

Nice

Clean room helpful staff and the breakfast was great

Exceptional