Holiday Inn Express & Suites Houston NW/Beltway 8 West Road by IHG

The breakfast was ok. Pancake thing was not working until 9:20am. We had no shower curtain. I would stay again.

Everything was very clean. Bed was comfy and staff were helpful and friendly. The pool was nice but definitely looked like it could use more frequent cleaning.

Bad

Muy limpio y atentos

I drove from NC to Houston on an emergency and by the time I arrived I would've needed a super early check in. The agent at this location actually made arrangements to reach out to me once the room would be ready and checked on me and my family during the drive. A real blessing that agent was in my time of need. That Houston traffic is so scary!

Brest value for a Holiday Inn in Houston.

Everything was good.

Excelente servicio, desayuno muy bueno

I travel to Houston quite often and stay at this particular hotel l. However this trip was great with exception of the shower in room 301 was a disaster. The shower head was not up to par as it was not connected to the actual mount. I had to hold it while I showered. Thst should be fixed immediately or the room should not be available for use. Other than that I enjoyed my trip as usual.

Great breakfast Having to answer this very long review and summary

The size of the room was good. The sound pove room was good. Breakfast was good. The room was clean with A/C WORKING GOOD. The walk-in shower needs a longer shower curtain to avoid water on floor and getting feet wet after showering and preventing water on floor to be Abe to use sink to brash teeth.

Nice

Pool opens at 6am, went to swim around 10am no pool towels. House keeping refused to give us towel that we needed to use the pool towels but they were all in the dryer?! The night manger confused and mixed up room and even called for payment on a check in before arrival l, thought check in’s had to be in person by someone 21+ they where not. Rooms got tossed around and had to book a room for a night until family who was given my room woke up to swap. My number being on the reservation and calling someone who wasn’t for payment was a total shock, mystery , cause tons of confusion. The hot tub was terrible and so dirty it was actually insane. The house keeping kept talking disrespectfully about guess over their walkie talkies, very unprofessional. The day employee completely ignore people and line and had to ring the bell to get her attention the proceeded to be very aggressive and rude. She was going through something but doesn’t have to take it out on us. She I in hospitality if she can’t put a smile on and take care of guest she has to do better or join the house keepers and their gossiping. Breakfast was great well stocked and kept up with. Rooms where clean shower heads needed deep clean but can’t complain other wise on clean hotel. New night employee seems good little jumpy but he’ll be a great help to the chaos there. Elevators worked which is a plus from previous post. Was miss informed in the beginning when checking in about not paying a room that was paid. Do better

The hotel was fantastic

excellent place for one night business trip

It’s my 2nd time in that company in here in baku they not giving me same apartment they want to be more many which one I booked No

10/10 recommendations

Carpets are dirty and have dust

The location what I seen online and expected is what I got Cheaper prices

Exceptional