Howard Johnson by Wyndham Houston Heights/Downtown

The staff were pleasant and polite, and the rooms were attended to every day. My one real frustration was that I couldn’t leave my luggage anywhere when I arrived an hour or two early. I’d never experienced this before, and it felt like a cynical attempt to encourage me pay for an early check-in. 99% of places I’ve visited over the years would also just let me check into my room without charge if the room is ready. The breakfast wasn’t necessarily the most extensive or nutritious, but I still appreciated the convenience of it. A good stay overall for the price, but just a couple of things that could be improved.

Ok

Breakfast almost non existant. Seating for about 6 persons. The size room we booked was not available. The had to put on t h e second floor. So two 79 year old seniors had to lug baggage up stairs. Top that off with the fact the toilet did not work in the morning. First place we've booked through Hotels.com that we were very disappointed.

Clean, good place to stay

Place was clean...staff was good......but its definitely an old hotel and has shown its age and needs some updates. Would i stay there again? Not at that price point....paid $160 for 1 night....much better options at that price....had i paid like $80-100...then no complaints.

Affordable property. Need new pillows!

Only thing good about this hotel is the location. Got to the hotel around 1:00, was told I couldn’t check in until 3:00. Other guests were able to check in early and go straight to their rooms. Came back at 3:00, my room still wasn’t ready. Was told it’d be another 30 minutes. Watched housekeeping clean the room from the parking lot and around 3:40 I had enough and started taking my stuff up to the room anyway. Front desk person was horrible at communicating and couldn’t understand anything she was saying. She kept giving me the run around every time I’d ask if my room was ready after 3:00. Friend who stayed with my went to use the shower and the faucet was completely broken. When I booked the stay I requested a smoke free room, when I got into the room it reeked of smoke so my request wasn’t taken into consideration. I do not smoke so sleeping in a smoking room for hours was miserable.

It was a decent, safe place for the price centrally licated!

The staff and management are not helpful at this location. I’m mistakenly booked for the next Saturday when I arrived on the 16th. I booked thru hotel.com and even though I took a room for the 16th they told me they could not cancel and give me a refund for the mistake booking on the 23rd. I was told by the front desk to contact the manager to discuss a refund. For two days I’ve not been able to get anyone to answer their phone to discuss. Customer service is nonexistent at this location even though I have stayed here for years. I will never stay here again.

It was okay. Fairly quiet. Weird pillows. For the price I got what I paid for. No complaints.

Nothing Light in the parking lot too bright. It advertises that it has breakfast- it does not. Cost too high. Location was horrible. No gym.

The property was clean N/A

It was one of the most dirtiest and disgusting hotel rooms I’ve ever been to stay. False advertisement of free breakfast. Horrible hotel

Clean safe and good value for money

Room was clean. Very small parking lot. Breakfast was only 2 muffins coffee machine and fruit. Staff was friendly.

The staff were pleasant and I liked the location It was not clean. The air barely worked. The water in the tub dripped all night. A piece of the tub facuet was on the counter. We had a room with two double beds and only had 2 rags and 2 towels. I felt dirty all night. We ran out of hot water (I have never in my life had this happen in a hotel)

Didn’t try the breakfast and room was decent. Glad there wasn’t carpet.

Absolutely would not recommend. Extremely dirty hotel, rust and stains everywhere, the room door doesn’t even seal properly, there’s a large opening at the bottom so you can hear absolutely everything and the traffic outside and won’t get a good night’s sleep. The pillows on the bed are decorative and the bathroom and clothing rack had so much rust that we were unable to use them.