Howard Johnson by Wyndham Houston Heights/Downtown

Cleanliness and friendliness of the staff My captors

This is a cheap motel, not a hotel. Refrigerator didn't work in the first room. They switched me to another room. Room stayed around 70-72 degrees overnight with AC set on 60 beginning at 5pm and on all night. It's right on a major freeway so expect it to be loud. Check out at 12 noon; however, house keeping knocked on the door at 9am then tried entering the room after I answered they were not needed. Front desk guy came to the room at 11am to ask me to be out before noon. I confirmed checkout was 12 noon and he said yes and then looked at his watch which clearly said 11:05am and asked me to leave. Still confused about that one. You get what you pay for in life so this is an $80 no other option available room with an $90 price tag. Unfortunately, there are not many hotels in that area and both of the others were full. Both are more expensive but I've stayed at both a few times and I'd say the other two are 4 star properties. This is a 1 star.

Breakfast was good, as advertised. Clean, safe room. Staff very responsive to our needs. Can't think of anything!

The location was good The bathroom was not cleaned from the previous guest. There was make up residue and hair on the sink, the toilet was dirt

Ice machine broken

Clean ppeasant facility Ice machine broken

Good

Parking is tight. Place is one of those in and out type places, not really a place to be comfortable when you lay your head. Bugs, cigarette burns in the bedding, sunk in bed, old appliances, questionable people in the parking lot... pay a little extra and go somewhere nicer. The staff was nice but I won't be back.

Rooms were clean, staff were helpful. Breakfast area was quite small, we didn't go throughout our stay so I can't comment. Parking was enough and the location was very great. Access was central for our needs, downtown was about 12 minutes drive.

People outside my room was maked a lot of noise and the receptionist didn't mentioned them to be quiet at late night

People maked a lot of noise at midnight outside my room and there were no noise block system that prevented me to hear the noise outside my room

Terrible Cereal had 2 other flavors mixed in. Orange juice was in a large jug cheap brand Not o clean and cluttered

The staff were pleasant and polite, and the rooms were attended to every day. My one real frustration was that I couldn’t leave my luggage anywhere when I arrived an hour or two early. I’d never experienced this before, and it felt like a cynical attempt to encourage me pay for an early check-in. 99% of places I’ve visited over the years would also just let me check into my room without charge if the room is ready. The breakfast wasn’t necessarily the most extensive or nutritious, but I still appreciated the convenience of it. A good stay overall for the price, but just a couple of things that could be improved.

Ok

Breakfast almost non existant. Seating for about 6 persons. The size room we booked was not available. The had to put on t h e second floor. So two 79 year old seniors had to lug baggage up stairs. Top that off with the fact the toilet did not work in the morning. First place we've booked through Hotels.com that we were very disappointed.

Pleasant

Clean, good place to stay

Location ok ‘Breakfast’ was included. Although a very limited breakfast we wanted to have it but the time we arrived (7:30 am) the reception (where the breakfast is located) was simply closed. No note no nothing. We planned to have breakfast as we had a tight schedule before moving to the stadium. But as said: without a breakfast although we especially booked it for the inclusive breakfast.

Place was clean...staff was good......but its definitely an old hotel and has shown its age and needs some updates. Would i stay there again? Not at that price point....paid $160 for 1 night....much better options at that price....had i paid like $80-100...then no complaints.

Good