InTown Suites Extended Stay Houston TX - Cypress Station

too much go on there drugs, dogs and cat bugs in room old mops being use to clean room floors

I stay there for quite some time general manager Dion. She’s very helpful, resourceful and leads by perfect example however, employees needs more training, hospitality, customer service, and more.. staff is very rude at times nonchalant, arrogant attitude

Management is overall good. GM Dee couldn’t ask for a better Person whose management skills are excellent.

Best kept secret. Unbelievable well maintained. The staff seemed like real busy bees. I honestly have not experienced anything like this before. I mean the staff was all over it and friendly and courteous. From the office ladies to the housekeepers. All were incredibly efficient, fast and courteous. Overall I’d say 6 of the 7 hotel employees I encountered were extremely professional, polite, courteous etc. maintained the rooms well and always addressed me with sir or mister. There was only one maintenance man there that needs to work on his people skills and stop being so pretentious. But you will not be disappointed. A plus plus. I was so impressed I had planned to give each of the staff a 20 dollar tip just to show my appreciation for this supernatural flow and professionalism. If it had not been for the rude maintenance man, they would have gotten it. I actually might still mail them their tips because they deserved it. They were young, middle aged, some old, all different races. I have never experienced customer service like this before. Was very good. Rooms are humongous. Everything smelled new and clean. I was overwhelmed. And the price can’t be matched for what you get. Whoever manages these girls needs to give them all raises.

This is the best hotel I ever seen in the US, who come who know.

my first experience wasnt so good. Unresolved issues with payment transaction. Front desk agent was very rude and unprofessional. Rooms are overrated. Old furniture some rooms are renovated some are not. Literally my 1st day checking into my room I had to go out & buy cleaning supplies because my room wasnt clean upon my arrival carpet smells like moth balls & musk. Now if i could rate the GM Mrs D.?! She goes over & beyond for her guest as far as her employees?! Hire another crew..

Loved everything about it!

I’m still here for another week and it’s been very relaxing. I think that the concrete floorings could be cleaned more.

Receptionist was super nice though

Good location with restaurants and stores in close proximity. The room smells horrible .

Management was Great and so was maintenance! Quiet

The staff is very nice and helpful.

It just was not what was expected. I booked a king suite and the location doesn't have them plus it looks a lot different than on the site.

Nothing Nothing staff was ok but bed was small and fire alarm in room keep buzzing bed was uncomfortable in the early morning fire alarm going off ofto run out my run not quiet at all neighborhood was good either

Hard to say

My room was very clean and staff is very nice and very respectful

They have roaches n my bed had a big lump in it to where u can tell multiple people sat in that same spot.

Location was great, this location is painting the entire complex which was greatly needed . Maintenance is accommodating and property is kept clean . Housekeeping does not always vacuum and I would have to make my own bed leaving covers on the couch for me to do.

Location was excellent The staff. I worked nights and slept days or at least I tried to sleep days. The cleaning crew kept banging on my door waking me up. Wouldn’t let me sleep. The racist staff at the front desk kept calling me demanding I let the cleaning crew into my room while I’m half naked trying to sleep. Then finally after accusing me of cursing the front desk I was told that my booking was canceled without refund (I had paid for a week and only been there 3 days) and I had to vacate the property and that they were going to call the police to make sure I left. This made me physically ill because I had only a few hours of sleep. Also, none of the photos of the property accurately reflect what the real condition is!

Nothing, there are too many issues like the TV always No Signal