Residence Inn by Marriott Houston Northwest/Willowbrook.

I enjoyed the room with the kitchenette. Staff was very friendly and welcoming. The room and floor were damp and there was a leak by the bathroom sink, making the floor wet there.. Other than that it was very neat and tidy. A couple stains on some chairs and tables. If I was being very picky, the television was off center of the couch and not able to be viewed unless we're sitting in the corner where there were no other seats. Pool area was nice. Breakfasts were very nice with a lot of variety each day of the three.

breakfast not as good as other Residence Inns

The room was enormous, very clean and super equipped. All the staff was super friendly and nice to us and we hope we can sometime come back in the future. We’ll recommend this hotel for sure. Nothing..!!! Everything was more as perfect..!!!

Loved my stay, wish the breakfast hours were a little longer. Other than that i loved it

Wasn’t what I expected no onsite help

Although everything was super clean, there is definitely a lack of a maintenance person. Like the minor things that need adjustment over time.

My rooms where clean and the swimming pools was also clean.

Breakfast was good

i lovedd the staff, everyone is so respectful and they don’t make you feel out of place at all. breakfast is amazing. as well as the indoor pool. i would absolutely book here again if i ever go to houston.

Clean excellent customer service Nothing

Great My bed wasn’t comfortable

I had reserved a room with a king sized bed. Instead I got a queen sized bed. They said they had run out of king sized rooms. They said the change in room types was actually an upgrade since the queen bed had a separate room. That’s not an upgrade for me. I was traveling with my sister so we are more comfortable in a king bed than in a queen. This hotel is very “worn down”. Tired old furniture, chipped and rusty. It smelled musty. There were nats in the room. The fire alarm went off and when asked at the front desk they told us a child had pulled it. I guess you get what you pay for and I used my credit card points - I WANT MY POINTS BACK!

Rooms are great

Staff was awesome. It was refreshing to experience “old time service” once again in Houston. Everybody behind the counter was exceptional. Great job!!!

Was a great location with awesome facilities. The indoor pool was a nice touch for the kids and gave us an activity to do in the rain. Great staff, very helpful! A bit dated and some rust in the restroom facilities. Also, with a kitchen being provided I think some initial basics like a couple of bottled waters and non-perishable individual condiments would add value.

Ourselves

Service was great the cleaness of the place was great

I loved the front desk gal I think her name was Kerry not sure but very nice and friendly !! Clean cozy outdoor quiet rooms loved the tv features! There’s was nothing I didn’t like!!

Wonderful Staff, polite & Accommodating. That breakfast though.... Simply Wonderful!! Kudos to Guyanna, Karina (front desk) & Natasha (dining). Thanks for all that you do to make our stay pleasant!!! Definitely will stay here on our next year Rodeo!!! God Bless.

Close to shopping mall, tucked away & quiet, restful stay with family.