Residence Inn by Marriott Houston Northwest/Willowbrook.

Excellent stay, staff was very nice....

The staff was awesome and attentive…Nice stay … Would definitely book again..

Good and spacious

Room air conditioning was obviously old and needing replacement or repair. It chilled room but sounded like a distant train everytime it started up. Very complete major appliances in the kitchen, but without a vaiety of pots and pans, what good is a pretty kitchen? Garbage disposal spit garbage up because the rubber seal was gone. Maintenanance never got it right--old disposals need replacment. The refrigerators are too small for the design of the kitchen, as though managment had replaced them with units quite a bit smaller than the original 2000 design and they lack space. Breakfast food was good enough if lacking variety. But dining area was too warm for comfort--probably because of various air conditioning failures. Staff was feeling dizzy a times. Laundary machines worked ok, but use the new gray one if you want a longer wash cycle. Indoor pool area was boiling hot and unusable. Exercise room had excellent air conditioning and was decently equiped, but nothing elaborate. Rooms have super thin-walled juice/wine glasses that self-destruct in the dishwasher cycle. One broke in my hand as I was putting it in. Glass wall thickness was less than half of the thickness of a dime, totally unsuitable.

I enjoyed the room with the kitchenette. Staff was very friendly and welcoming. The room and floor were damp and there was a leak by the bathroom sink, making the floor wet there.. Other than that it was very neat and tidy. A couple stains on some chairs and tables. If I was being very picky, the television was off center of the couch and not able to be viewed unless we're sitting in the corner where there were no other seats. Pool area was nice. Breakfasts were very nice with a lot of variety each day of the three.

breakfast not as good as other Residence Inns

Already at our arrival everything was perfect. At the counter was this fabulous lady (Kim) who was really friendly and helpful. The room was enormous, very clean and super equipped. All the staff was super friendly and nice to us and we hope we can sometime come back in the future. We’ll recommend this hotel for sure. Nothing..!!! Everything was more as perfect..!!!

Loved my stay, wish the breakfast hours were a little longer. Other than that i loved it

Wasn’t what I expected no onsite help

Although everything was super clean, there is definitely a lack of a maintenance person. Like the minor things that need adjustment over time.

My rooms where clean and the swimming pools was also clean.

Very good

Exceptional

Exceptional

Breakfast was good

Exceptional

i lovedd the staff, everyone is so respectful and they don’t make you feel out of place at all. breakfast is amazing. as well as the indoor pool. i would absolutely book here again if i ever go to houston.

Clean excellent customer service Nothing

Nothing

Very good