The Royal Sonesta Houston Galleria

Nice and friendly

Loved it

I liked that the staff was very courteous and present while engaged. The hotel was beautiful and the room was very clean and tastefully designed.

The employees were SO kind! I can't say enough how wonderful this hotel is! Only drawback for me was being on the 5th floor and hearing the door to the gym/pool opening... But that is not the fault of the hotel

The room has mood lighting, not really bright enough to see real well. Also there was no clock in the room. I had to depend on my phone to know the time.

it was fine. priced appropriately at $170/night. bathroom a little dated.

They should clean our room each day.

The check in experience was less than desireable.

There was no real area to park my car to check in. I pulled up to the front and went to the front desk. As soon as I did, valet asked to move my car. The guy checking me in put thr wrong door number in my card. Few minutes short of valet moving my car, I had to go out and track my car down. I elected self-parking. I did not get any help with my bags nor was there a cart. I lugged my bags to the 14th floor and was trying to get intot he door (1428) that was written on the card. I called downstairs and it took 15 minutes to get ahold of someone. The woman told me my door was 418. The whole reason I stayed here was because they had a pool. I changed and went upstairs to check the pool and it was so small. The Staybridge across the highway had a better looking pool. It didnt even have enough seats to seat 10 people. When I checked out, I was told I was already checked out. I certainly didnt check myself out. I wanted to pay for my self-parking from a different card but didnt get the option since someone checked me out. Not impressed at all. Highly annoyed.

Would definitely stay there again! Great and convenient property. They just neglected to clean our room the first two nights of our six. But the staff was awesome.

The staff, environment, and ambiance was great. I did a staycation for one night, and I felt like I was experiencing another city.

Wonderful

Great customer service.

Great!

Pool wasn’t impressive but everything else was amazing.

We stoped at Royal sonesta for the second time. Very good location. Great personnel very helpful. Will come back for sure

Was very subpar. Should’ve went for a cheaper hotel

Great stay

Service was great but parking is overrated!

There was no hot water on Friday or Saturday. Hot water came back on Sunday morning. Only one elevator was working and we waited over 30 minutes for it.