Hilton Houston Post Oak by the Galleria

When I arrived, I asked the concierge service where could I pull up just to check in. The person I dealt with informed me that I needed to pull into self-parking to check in. I asked him if he was sure (as I just stayed at this same location last month and I was able to pull up, check in, and get assistance with my bags/luggage) and he replied "yes". This inconvenience caused me to have to make 2 trips to the garage parking lot 2nd floor because I couldn't carry my work bag and luggage all in a single trip. When I arrived to the front counter to check in, I asked the front desk clerk and she said "no, I should have been able to pull up, check in, and get assistance with my bags without having to go all the way to the parking garage".

Shower was not working properly. Cold water and would not shut off.

The parking fee

The Hotel was grrat staff was very friendly and accomodating. expdia however cancelled my booking the night before my arrival and I had to PAY another room because expedia was not willing to help solve a problem they created and still kept my full payment. still working on a refund although i have not heard anything back from them very dissapointing.

The air conditioning was horrible, the entire hotel was hot. I had to purchase a fan, I was not the only person having the same issue. No one would pick up the phones, literally just ring when calling front desk. Would not recommend or stay again.

The pool was so nice on a very hot July 4th day and I needed to get a trim so I visited the on property salon - SO WORTH IT- the hotel is in such a good area my husband and I didn’t have to do to much driving ! 10/10 stay for me!

Parking was a little expensive but I guess worth it bc it feels very safe!! Very clean! Great views! Amazing staff!

I had a great stay at the Hilton. I had an inconvenience with my shower and couldn’t use it but someone came to fix it the next morning. Other than that, friendly staff, smells amazing everywhere, clean and efficient.

Our whole experience was amazing. We have stayed at different hotels in Houston. I think we have found our hotel

Great service!!!

Great place and great parking.

My room was burglarized and they did nothing to help

Dining in hotel, great bar

Bad

Staff is very helpful, professional and a good time

Next to the office, the location is perfect. It also helps to have the shopping.

Great stay

Good

Yes

La atención muy buena desde que llegas al lugar te atienden para darte instrucciones de donde esta el estacionamiento, cuando entras en la recepción todos muy amables y atienden tus dudas de buena manera, el cuarto estaba limpio, el aire acondicionado muy bien, camas todo perfecto lo recomiendo mi estadía fue solo de 1 noche pero sin duda regresaríamos a 11 min caminando de la Galería y restaurantes cerca