Houston Marriott Uptown by the Galleria

H

Very nice renovations but front desk staff was not my favorite

Exceptional

Convenient Horrendous, loud noises and construction without being told about it would prefer a refund or credit

Nearby shops

Hotel tried to charge me twice for the reservation , also they have tried to charge me twice for the deposit ! People trying to overcharge you ! Water temperature could not be adujsted , Hotel tried to charge me twice for the reservation , also they have tried to charge me twice for the deposit

Extremely clean, great, helpful staff, amazing stay

Everything was great and clean

Exceptional

Exceptional

Great location. Clean rooms. The window faced a parking garage and the exterior was dirty.

The location was convenient for where I was going. The bartender at the hotel bar was nice. The biggest problem is the dishonesty of the staff. I left my AirPods there and the cleaning staff stole them. The front desk staff and hotel manager were completely unwilling to help me. As soon as I got home and realized they were missing I called the hotel to report it. The voice mailbox for the lost and found was full so I spoke to the front desk instead. The person I spoke to said they couldn't help me and I needed to fill out a report on "ileftmystuff.com", which I did. The report never got a resolution. Meanwhile, I could see on the Find My app that the AirPods were still at the property (and showed that the status was last updated a minute ago). Later that night, I saw that the AirPods had been moved to an apartment far away from the hotel. Since then they have travelled back and forth from that apartment to the Cypress Middle School every day. I can only conclude from this that the cleaning staff stole them and gave them to their kid. I called the next day to report this and the front desk said they'd get back to me. I gave them the address where they had been taken. They called back later and said "this now a liability issue and you need to take this up with the authorities", which I did by filing a police report. I emailed the manager and he was apologetic but completely unhelpful. He was more interested in creating plausible deniability than helping me or holding his employees to account. Besides that, the hotel was under construction. When I asked to extend my stay they did so but didn't warn me that the second night was over twice the rate for the first night. The view from my room was of the back alley and dumpsters.

Very good

No free Wi-Fi. Please consider this

Very dated hotel. Window in room looked out on storage/trash area in the veranda.

I have a room by the evlator, and they were work on my floor the weekend noises all day until 5pm not good for guest

Nice hotel I have a room by the evlator, and they were work on my floor the weekend noises all day until 5pm not good for guest

Everything was clean and the entire staff was amazing!

Staff was friendly, upgraded us to a better room for free

This should be listed as a hostel. It’s an old hotel by the freeway. The rooms are small and grubby.