Towneplace Suites Houston Hobby Airport

i ordered the king size bed suite and i have a queen or full size bed

Exceptional

Great Location & Exceptional Customer Service! I had a pleasant stay overall, and the hotel’s location was excellent and very convenient. However, one employee truly stood out and deserves special recognition—Mr. Carl! Kudos to him! Mr. Carl was professional, attentive, and genuinely caring. He listened to my concerns, addressed my needs, and apologized for any inconvenience, all while keeping a warm smile on his face. His positive attitude and willingness to help made a real difference in my stay. To make things even more memorable, I accidentally left some very important documents behind, and Mr. Carl came to my rescue! He immediately reached out to management/Andrea to help me understand my options and worked to make sure my concerns were addressed. Mr. Carl, thank you for going above and beyond! Your kindness, professionalism, and willingness to help did not go unnoticed. I am truly grateful for your assistance and the care you showed me. Employees like you are what make guests feel valued and appreciated. Forever grateful!! Kudos, Mr. Carl! You are definitely an asset to the hotel! There were several things in the room that were disappointing, including no extra trash can liners, no shower soap in the dispenser, a coffee machine and toaster that were not initially usable, and a long strand of hair on my washcloth. I went to the front desk and showed pictures of the items that were not clean and requested additional linens, trash can liners, and a sheet to cover the soiled chairs. The agent who checked me in was very pleasant and she sincerely apologized, which I appreciated. My husband is a coffee drinker and decided to clean the coffee machine himself, so thankfully, he’s fine! Overall, I appreciate the staff’s willingness to help and wanted to share these concerns so they can be addressed for future guests.

Exceptional

Amazing experience

I was in town for my son's wedding; I had two rooms. Me and my family was beyond satisfied with the employees, the property, and amenities. From the time we walked in the building until the time we left, we were everything was 100%. We have found a new place to stay when we visit Houston. I have to say, we didn't have any.

Exceptional

Disappointing

Friendly staff however, facility/ room were not the best. Carpets extremely dirty, AC not working in hallway, and in room for a night. Rest of days it worked well. Not the best in clean environment.

1st room not clean and in disrepair with broken phone, soiled furnishings, 2nd room clean, hallway carpet soiled and smelled badly, especially with no AC ventilation in hallways. Breakfast minimal, more less continental style, with the exception of waffle maker. Minimal condiments.

Very good

The stay was OK. Couple of bugs in the room (no longer with us). Breakfast had no meat ... if you are vegetarian it might be OK but IMHO protein is needed for the start of the day. Will not stay again.

The staff was really nice and helpful. Friendly and welcoming. Great customer service. The room was really clean. The rooms halfway were really hot and the carpets in the room and the halfway looked really stained and dirty. It’s a nice hotel but that doesn’t look good.

Good

Cons: Our room was facing the highway. It was too noisy....loud sound from the road....we were not able to sleep in the night. Basic amenities were missing in the room (USB slots were broken, no toothpaste or exhaust fan in the bathroom, no bottled water). There was bad smell in the corridor...corridor carpet needs some cleaning or replacement.

Ok

The staff were very friendly, cooperative and considerate. The heavy stains on the sofa, ottoman, and floor. The glasses were said to be cleaned but looked dirty. The toilet had a leak and our sheets were dirty. It was said it was stained by bleach, but…. I’ve never seen bleach leave stains on white sheets like that. It looked like dried bodily fluids. Yet, what it looks like, and what it was said to be… who knows. We were given a different room. I appreciated that.

Everything Nothing

Location and cleanness

Being close to I-45 you hear the racing cars and motorcycles, but the hotel and rooms are very clean, new and great especially for extended stays. And the have a very nice full breakfast setup.