Courtyard by Marriott Charlotte Lake Norman

Very old, very loud ac/heat unit

Nice staff, very clean, and everything is very close.

employees inexperienced and few understood or could speak clear english front desk people were inexperienced and could not understand english

They were remodeling so it was loud and messy. Room was clean and comfortable, although the AC wasn’t super cold. Front desk staff was super friendly but not very knowledgeable about the area.

Air conditioner was extremely loud and kicked on and off all night. Pool is not in service, this is not noted anywhere on the listing, as it was on some others.

Rooms had been renovated and we're clean, but some messy touches. Wall not completely painted, etc. Windows compleyely covered with sheeting, as parts are not completed. Also, usually Marriotts have good breakfasts, but this was basic reheated microwave stuff.

Staff was friendly, room clean, location good. Rooms had been renovated and we're clean, but some messy touches. Wall not completely painted, etc. Windows compleyely covered with sheeting, as parts are not completed. Also, usually Marriotts have good breakfasts, but this was basic reheated microwave stuff.

Location Bathroom still need to be finished / looks like it was being renovated n they sis finish … and the two men (India men)in front still out us in that room

Bathroom still need to be finished / looks like it was being renovated n they sis finish … and the two men (India men)in front still out us in that room

My second stay here and they knocked it out of the park once again, will always try to stay here if I’m coming through town!

This hotel is very convenient and close to many amenities you may need on your stay. The staff was nice and respectful.

Great location! Nice room but the hotel was under renovation!! Couldn’t enjoy the lobby and facilities. Some noises transiting furnitures. I was not informed about the renovation.

Four days before my stay at this hotel, received an email from the "front desk" stating that they are having renovation at the hotel and asking if I like to cancel my reservation. So I replied back asking them couple questions since the original email did not go much in detail about what's happening. Couple days went by and silence. Decided to call the number mentioned in the signature of the email, no answer. Tried couple times later, again no answer. They never responded to my email. On the day of reservation, showed up at the hotel and it looked deserted. Parked and went to the front door and there was a sign posted on the door saying hotel is closed due to renovation. I was somewhat shocked and disappointed with them for they failed to respond to my email and no one answered my calls. I contacted hotels.com later that day and fortunately got my refund. Hotel staff, next time you guys need to do better job answering customer inquiries before you lose another customer!

Location was convenient for what I was in town for. Parking was coinvent to facility. From the moment, we came into hotel it was not what I expected a Marriott to be. The facility was older and not kept up to the standards of Marriott. We were provided a room of one bed, and I requested two beds. I was informed we had a pull out couch. The room was not cleaned when we were their. I requested additional linens. The walls had small holes. The balcony had not been cleaned and it seems like someone spilled a drink on outdoor furniture.

Location was convenient for what I was in town for. Parking was coinvent to facility. From the moment, we came into hotel it was not what I expected a Marriott to be. The facility was older and not kept up to the standards of Marriott. We were provided a room of one bed, and I requested two beds. I was informed we had a pull out couch. The room was not cleaned when we were their. I requested additional linens. The walls had small holes. The balcony had not been cleaned and it seems like someone spilled a drink on outdoor furniture.

Clean and quiet, great room comfortable bed and great space . Need two more waffle makers since the single one is worked to death at breakfast time

Good location, quiet room great staff No hot water, like warm at best. Beds were very uncomfortable. Undergoing renovation so lots of smells and the amenities were all shut down

Place is under a major renovation. Not sure they would still conduct business in such conditions. Construction crew onsite with heavy equipment beeping early morning. Please refund the money.

Under renovation all amenities were lacking. The shower was stop-up all week long.

My third floor room had a sliding glass door out into a porch. It only had the standard lock which can easily be forced open. It did not feel safe for a woman traveling alone. The room had a wall tv mount partially installed and the shower fixture was poorly installed and loose, both trivial but not worthy of the Marriott brand. I love Marriott for the comfortable beds and this one was.