Extended Stay America Select Suites - Indianapolis - Lawrence

Room had bugs! Walls were dirty! Bath tub was so dirty it looked like no one had cleaned it 5 yrs. Room was dirty from 1 end to the other. We walked in and right back out. Front Desk staff said they werent surprised it wasnt clean. We requested a refund and went down the street ti a new hotel. Elevator was broke.

Need to include breakfast

Staff at this location was very kind. Room was dingy though. Saw a baby cockroach in the bathroom. Shower was dirty and peeling paint. Location made it inconvenient to get certain places. Probably wouldn’t stay here again.

Everything looks old, the rooms need updating, and I found cockroaches; I didn't like this place and I don't recommend it.

The check-in process went smoothly, with no issues. However, less than 20 minutes after arriving in my room, I found cockroaches—including some near the trash can. I killed them and initially gave the hotel the benefit of the doubt, but more kept appearing in different areas of the room, even on the bed. At that point, I was no longer comfortable staying there, so I went to the front desk to check out, but there was no one there to assist me. I then tried to cancel through Booking.com to get a refund, but I received no response.

Overbooked and refused a refund

The front desk staff was the rudest I have ever experienced while traveling. I waited for 30 min to check in and when I finally got to the desk, I politely asked if the room I had reserved was still the same and the lady went off on me. I was floored because I was just double checking after she had told 2 people in front of me that they were out of those rooms. I saw three separate families leaving because the place was disgusting.

The front desk staff was completely great and did a great job.

The employee was rude and the toilet didnt work

The room smelled a little of animal urine and I found a small dried animal turd on the bathroom floor behind the door.

There was cockroaches everywhere the a/c was practically falling off the wall, the outside of the fridges were so nasty and brown, the staff was extremely rude to my guys when they asked for a control for the tv in their room.

Front desk person was rude. She even swore in front of me.

It stunk so bad and the pictures are a lie absolutely gross.

The hotel staff and manager was very hateful and disrespectful towards me for one me being homeless and out working my butt off to make ends meet just to be able to have somewhere to sleep and have a shower and they kicked me out for not making it back before check out time to pay for the next night because of having to rely on others to get me back and fkrth from job and hotel to the the grocery store and they just told me i had to leave and was told that they would refund any remaining balance that i did have and i still have not got it back 0 out 10

Everything has to be redone

The staff was friendly and helpful and made sure I liked my room. Some of the other rooms.

Took 20 minutes to get someone to roll up the metal door to check me in. The person checking me in was training someone, so she wanted to show the trainee the room to ensure it was clean. After 20 more minutes, they returned and gave me room keys. The room was filthy; see photos. The following day, I stopped by the front desk to cancel my next two nights, but it was closed. Later, I spoke with an employee that advised that he knew my room was clean and advised me he would have the manager call me. Several hours later, I called back and spoke with the manager, who graciously cancelled the rest of my reservation.

Everything.

Helpful and friendly receptionist. Somewhat in need of repair

Clean rooms quite area friendly staff.