The Ritz-Carlton Dallas, Las Colinas

For ridiculous price for one night in a non luxury hotel the “Ritz” is no longer worth going to. Pool was super dirty early in the morning meaning they had not cleaned it over night. Service was beyond slow and zero staff. Altercations with the staff and guests were embarrassing and really unprofessional. They have cut corners to save money on the most ridiculous things including the “candy bar” for kids that had 3 store bought candies and some Oreos. Not the experience we have had in previous years. At the block party there was no water and it was almost 100* and small flies everywhere, again lack of maintenance on the gold course. I don’t know how anyone can play with flies in their eyes.

The pool and outdoor amenities were amazing

There is a lot to love about this hotel. The property is beautiful, the rooms are elegant and comfortable, and the bed and pillows were exceptional. I slept very well, and the overall ambiance is exactly what you would expect from a luxury hotel. However, my experience was overshadowed by one major issue. The view from my balcony overlooked construction dumpsters and debris instead of the beautiful surroundings. For a room costing around $1,000 per night, this was extremely disappointing and far below the experience I expected from a Ritz-Carlton. What made the situation even more frustrating was the hotel’s response. On the day I checked in, I immediately expressed my concern and was told they would try to move me to another room with a better view. Later in my stay, I brought it up again and received the same promise. Unfortunately, nothing was ever done. No one followed up, no alternative room was offered, and I was left feeling that my concern simply wasn’t a priority. Luxury hotels are about more than beautiful buildings—they are about exceptional guest service. While the property itself is excellent, the lack of follow-through and attention to a legitimate concern was disappointing. When guests are paying premium rates, they should expect both a premium room and service that matches the reputation of the Ritz Carlton

Great hotel!

Wonderful stay! We loved the drinks and snack service by the pool.

We had an unexpected layover due to a canceled flight. Since we did not have our luggage, the staff kindly provided all of the necessary toiletries for us at no additional charge. You were very kind and concerned. The place was beautiful and the rooms were well adorned. We will stay here again someday.

The front desk was amazingly kind and helpful. We stayed for one night as a staycation. It was a very vanilla property. The pool, decor, events… all very meh. We were planning on staying two nights and cut our time short and opted to go home.

Exceptionally well maintained and attentive staff. Resort pool includes nice shady and sunny areas.

Ritz never disappoints and this location didn't either. Amazing hotel, staff, food options, golf options and pool. The Villas are worth the added expense....very spacious and quiet.

This was not the response I’m used to from the Ritz and suggest guests chose another property or location. Easily worst experience I’ve ever had and disappointing for a hotel they claims world class hospitality and service.

I Love the new upgrades

Very nice and the staff were exceptional. Our room was extremely dusty especially the blinds to the balcony. A bathroom light was flickering and the shower head leaked. Great place just not quiet 5 stars.

Rooms are small, no double sinks in bathroom.

The transportation fleet at hotel forgot to pick myself up at airport, also made another appointment for departure and never followed through also. The bathroom had no towels or wash clothes for 2 days.

Great hotel wonderful service!

Service and attention to detail

Just an extremely dated property. Not even close to what we expect from Ritz Carlton. We will not be back.

Room was clean and staff was great. The room had a bit of an old odor which was off-putting

The friendliness of the staff. I can't think of anything we were not pleased with.

The staff at the Ritz were absolutely amazing