Extended Stay America Select Suites - Jacksonville - Lenoir Avenue East

Safe and cleanly

Not a thing. Rude staff. Dirty beds. Disgustingly filthy

Very bad needs improvement.

The lobby needs more attention to detail as far as the doors and the counter was dirty. The room was clean. They probably should look into remodeling and having up-to-date furniture,the place, but other than that everything was OK.

They need more help...

Everything The noise coming from other rooms

Clean room air works

I love this place. Very clean and not over priced. Pretty good location. My stay was great

The front desk attendant was very helpful. The room was clean and cozy. I locked my key in my room in the middle of the night, and the same attendant from my check in came down to give me another key without hassle or a charge for it. Her customer service skills are rare today and are the reason I will stay here again in the near future. Definitely a great value in a very safe area. Would recommend to others for sure.

Clean None

Ok it was fun

Not a thing It’s smelled like weed

Good

I guess you get what you pay for price was okay the location was okay They have certain rules that I didn't quite understand I had to pay for the bed linen, microwave didn't work and there were no amenities on site no ice machine plus no service from members cuz they were not there and it was hard to get in touch with them

The staff is very nice and professional. You get what you pay for. Not much to complain about to be honest. However, typically, these places have basic kitchen utensils they will provide upon request. Perhaps all of these utensils had already been given out, but there was none available for me at the time.

They put $100 on hold on my card and then someone fraudulently use the card that I put on file at Walmart for $150 and no one be downstairs. They won’t answer the phone.

I'm a traveling nurse and my phone was stolen at work the night before I had to renew my reservation. I was 1 hour late paying for my reservation cause I had to go in person to get money due to my phone being stolen and deposit it to pay the hotel. The staff was rude about the entire situation telling me I was banned from staying at any of their properties cause I had money issues. Mind you this was my 4th week there and I had never been late before. I have never been treated so badly in the midst of being a victim of theft (we are lost without our phones)

Left side of bed had a big dip in it. Needs more soap and towels. Found two (nasty) bugs

No ice machine, dirty tub, no breakfast

Didn't use the kitchen