Americas Best Value Inn Jefferson City

The hotel was closed. I could not even get in the parking lot. I had to make other arrangements at another hotel, which cost me twice as much. I’m not happy with this at all and it doesn’t sound like I’m gonna be getting a refund for quite some time either.

This hotel is horrible. It was the only hotel in town that had rooms left, but we needed a room. I gave them the benefit of the doubt. Check in was fine, except they hit me with an extra deposit charge. Ok fine. We go to the room and noticed immediately how dirty and dilapidated this room was. We couldnt even close the door because the lock mechanism was broke. Toilet paper roll was on the floor with the tp still on it. The sheets had many stains on it. We opened the bedside table drawer, and it was a layer of dirt and hair. Not to even mention all the shady weekly pay residents hanging around, and playing video gambling machines in the lobby. Its now 11 days since we left, and I still dont have my deposit back. Just all around a gross property. Next time we I'm in Jefferson city I would rather sleep in a ditch. It would be cleaner.

The building was closed a week prior due to a fire and unknown to me, was still closed when I booked the room. I didn’t know until I got to hotel and the parking lot was empty, front doors locked, and all lights off. The Expedia chat support made it incredibly frustrating making me provide evidence of the fire myself. After getting upper management involved, I was able to get a refund started and received a $25 credit towards another room, though I felt this Wasn’t enough to make up for the embarrassment of going to a completely empty hotel and having to make the company I booked it through believe that it was closed, even after multiple failed calls. Really bad experience from this booking service

Despite taking our reservation through the app on Nov.12, this hotel was not open for business when we arrived in Jefferson City. (The internet report said that the hotel had a fire on Nov. 9.) We had no idea and arrived expecting to have a bed. We had to quickly find another hotel - not through Hotels.com, of course, since we couldn't trust that system, which was still showing that there were 8 rooms available at ABVI for that night!! This ended up adding just over $90 to our trip. The unexpected expense added to our disappointment in the trip. We are still hoping to get a refund from Hotels.com to recoup some of that, but have not heard back from customer service.

Found out the hotel had a fire last week but I was still able to reserve the room. Now I’m chatting with one of your reps who will not help me because he’s waiting to speak with the hotel. Problem is, no one is at the hotel due to it being closed and they’re not answering their phones

The owner is a thief.

expedia is a scam. sold me a room to a hotel that is not even open. shut down due to fire in sept. spent 40 mins trying to get refund before hanging up out of frustration and had to call bank to resolve.

The hotel pictures did not represent what was shown online. This is very deceiving. The lobby had slot machines and there is a strong smell of smoke throughout the hotel including the room. My husband and I canceled our reservation immediately because of respiratory issues.

Couldn't stay crumbs in bed. After waiting for over a hour for a "clean" room. Terrible customer service rude. If I could give negative stars I would.

Very dirty , broken tv and roaches . Hair in the tub . I don’t recommend, I’m highly surprised they are still open . And you hear cracking noise in the ceiling from guest upstairs I’m assuming , this happens all night . And they have the nerve to change a deposit, they should be paying guest the 50 bucks for staying there to be honest .

From the moment I arrived my experience was HORRIBLE! I had to wait 30 mintues to check into my room because theh said theg were cleaning it so i waited, even though my check in time was 3pm and it was 6pm! I arrivee to my room to find what clearly appears to be someone under the influence of drugs still cleaning my room! There were no amminites in my room. There was no shower curtain and only 2 towels. The bath tub was still dirty and the toilet was dirty. My sheets had disgusting brown stains on it! I asked for a shoeer curtain and clean sheets and was told they would get it to me and they never did. I requested an iron and they said i had to wait until the morning. I asked the lady staff member and she got me an iron. I went to return iron and she said it qas $5 dollars! I have never paid to use something that should be available for guest. I asked if i can skip paying $5 since i still had no shower curtain! She got upset and said should have never given me the iron. I offered to still pay since she was so upset and she said i couldnt afford the $5! VERY RUDE!! The tv did not have any service and the microwave had to be moved to plug up! This staff, these rooms, are Disgustingly rude and nasty! I would have left and found another room but because of Homecoming all the hotels were booked or charging exorbent prices! I really want my money back!!!

I was reassigned to 2 different rooms because the beds were unsleepable. There were bed bugs plainly visible on the mattress. Both rooms had bed bugs, larva eggs, as well as pet dander. I was appalled. Additionally I had no where to go and all the hotels were booked and i asked customer service if they can accommodate me for the inconvenience. Their response was to see on their website if any hotels are available. No hotels were available this weekends in Jefferson city Missouri. I was left stranded with no place to go for my trip. This was such a disappointment and extremely frustrating. And my safety was at risk, I sent my itinerary to my love ones in case something happened. I clearly was not going to reside somewhere that was infested and disgusting.

Booked a non-smoking room but only smoking rooms were available. Sent to a room that was already occupied.

The place was disgusting. I didn’t end up staying there and I didn’t wanna cause no problem so I got my stuff and slept in my truck. That’s how gross it was and very sketchy.

Clean room, comfortable bed, WiFi not great but tv works.

False advertising at its finest. Hotel full of and surrounded by clucks. Rooms are awful. Building is so run down and nasty. No room service. Workers are rude. It was just all around awful. Surprise charges not expressed prior to booking. “Still waiting on my refund to be put back on my card btw” I would not trust this hotel.

I requested a non smoking room , and when I got to the property they took a 100 dollar deposit for the nonsmoking rooms I booked which was not advertised that they do that online , also the whole entire hotel stunk of marijuana and cigarettes, our room still had old bar of soap in the bathroom opened the microwave had food in it . I was disappointed . Someone was vacuuming in the middle of the night also

I love it

Bugs in bathroom

Room was great