Hyatt House Jersey City

the breakfast on the roof Entry hall is nice but can use a refreshing

We enjoyed the hot breakfast every morning before our day of touring. Our favorite thing about the hotel was where it was situated next to the Hudson River Waterfront Walkway which has a lot of seating available to intake the stunning views of the NYC skyline. Also, bonus that it is right next to the path train & ferry system to NYC. Lesson learned the hard way. There is not a great transportation system from the hotel to catch the ferry Jersey City side to the Statue of Liberty! We would have been better off to take the path train to Battery Park in NYC & take the ferry from there.

Lovely property, very well located, with nice breakfast included. Check in was a nightmare. Their posted check in time is 3 pm. I even confirmed in advance that our family needed the (standard) 3 pm check in time. When we arrived at 3:30 the room wasn’t ready and the lobby was filled with people waiting to check in. At 4 pm our room still wasn’t ready. I asked what the issue was and was told they were overwhelmed because every room was booked. There was no apology. I have no idea if this was a one time problem or a recurring problem every time they are fully booked.

Location! Views! Rooftop closing at 10:30! I could have sat longer it's amazing! Place was great

I like the layout of the studio with the kitchenette.

Pros: *Excellent location, despite not being on Manhattan. Beautiful waterfront with a view, steps from the PATH train into WTC station, lots of restaurants and grocery store nearby. And a park on the water for kids. Amazing sunsets every night! *Very helpful staff, between front desk, breakfast, and maintenance *Large selection for free buffet breakfast. You will find better quality food at restaurants, but it’s great to have it there. *Well equipped room and comfy bed Cons: *Does need some maintenance, but certainly not run down as some reviewers noted. There were some large pits in the flooring, staining on carpets/sofa, and general wear and tear visible. *While maybe not the case in every room, ours had very tall windows with double blackout shades (great!), however, the shades were not fit properly and did not run all the way across the width of the window, so the 2-3” vertical gap caused light to beam (both day and night from nearby buildings) right across our bed where the pillows and our faces were. This was definitely the cause of some stolen sleep over 9 nights. Would stay again, but would be on the lookout for the shades in the bedroom like this.

Alison at the front desk was amazing. She is a hard worker and she was so accommodating and helpful. She got us into our room as quickly as she could and was helpful with any questions we had throughout our stay. Great employee.

Location , big room and roof top Can be cleaner

The Staff were excellent!

Perfect location big room w kitchen Cleaning every other day

Location Expensive

really, terrible

Always a treat to stay here.. Great rooms, great location, friendly staff and great breakfast! Will be back again for sure.

Amazing and attentive staff ! Clean room

Nothing. Any potential positives were completely overshadowed by the unacceptable room assignment and the atrocious customer service that followed. The hotel failed to honor our reservation and gave us the wrong room. We had multiple people in our party but were forced into a room with only one single bed. When we addressed this massive error, the customer service was horrible. Staff lied to us, dismissed our concerns, and management blatantly refused to offer any discount, room change, or fair compensation for failing to provide the accommodations we actually paid for.

The staff is nice, the rooms are spacious and clean We came Sunday for one night and plan to have some drinks and make some photos at the terrace, but it was not available as it was booked by “wedding” I personally think a hotel is not a place to book the terrace for private events. There is other guests also who is paying for the facilities.

I loved the hospitality! Betty and Ally were so accommodating and welcoming! I will absolutely be returning for another stay. Highly recommend!

Loved the rooftop bar, love the location of the hotel... very easy to get to Manhattan on the Path train. I'd stay again!

The location is great. Breakfast is amazing.

Front desk staff could not have been nicer. Made each of my kids feel special. Perfect stop before continuing on to Manhattan