Hyatt Regency Jersey City on the Hudson

Wonderful

Amazing stay! No complains will definitely be coming back !

Love the convenience and location of this ch property. Jersey City center and Manhattan adjacent to all things shopping, site seeing, food and entertainment.

It is advertised that there is a pool but there is no longer one here. Also, theres no room service? Never stayed anywhere that didnt have room service.

Would have like to know that the pool closed last April. That disappointing my grandkids but the location was phenomenal. Ordered donuts for the kids. Came out so dry we couldn’t eat them

Hotels can be a real hit or miss these days, but the Hyatt was perfect! The room was super clean, staff were friendly, and the A/C in the room was true central air, it wasn't super loud. I had a great stay!

I liked everything

Staff were extremely pleasant, helpful, and attentive!

The parking for the Hotel is a complete seperate entity. When I went to pick up my car after 3 days they billed me $162 after I already paid $90 for the parking to the hotel via Expedia.

‏very good

Breakfast buffet was good. Potatoes were a bit too cool but the selection of food and that you can have a fresh omelette made were excellent! Room and view simply the best skyline view of NYC. Bar was good and food was delicious! We actually didn’t leave the hotel due to the extreme heat! But saw everything we wanted to from the lobby! Very comfortable!

Their customer service was not great. I won't be staying here again.

Great views. Great staff. Very convenient location.

Everything was perfect

The parking attendants were so kind and helpful. They were amazing!!! Thank you

I went back to the front desk, and I was told it would be done by 7:00 p.m. It still wasn’t cleaned. At 10:30 p.m., I had to go down again, and they told me they would send someone to clean it. This level of service was extremely disappointing and unprofessional. I should not have had to repeatedly ask for a basic service, especially after confirming it multiple times and tipping the housekeeper. Was tired my kids exhausted and there was no towels in the room. Got tired of waiting in the lobby Unfortunately, this experience left a very negative impression, and I expected much better customer service.

I went back to the front desk, and I was told it would be done by 7:00 p.m. It still wasn’t cleaned. At 10:30 p.m., I had to go down again, and they told me they would send someone to clean it. This level of service was extremely disappointing and unprofessional. I should not have had to repeatedly ask for a basic service, especially after confirming it multiple times and tipping the housekeeper. I had no towels left in my room and my kids were tired of sitting and waiting in the lobby Unfortunately, this experience left a very negative impression, and I expected much better customer service.

Had a great stay.

It was a great location

Overall, I really loved the vibe of this hotel. The view of the Hudson River was absolutely amazing and easily one of the best parts of the stay. I was also incredibly impressed by the food at the bar. Usually, hotel dining can be a hit or miss, but everything we ordered was outstanding: The Lobster Roll: Fresh and delicious. Truffle Fries: Perfectly seasoned. Lamb Chops: Cooked to perfection. The Bad: A Suffocating Bathroom Odor Unfortunately, our stay was heavily impacted by a severe issue with the bathroom sink. Whenever we turned the water on, a horrible, suffocating smell would fill the area. It was so intense that doing basic things like washing our hands, brushing our teeth, or washing our faces became completely unbearable. Overall, I only wish I had flagged the odor to the front desk earlier in our stay to see if we could have switched rooms or had maintenance look at it. The hotel has so much going for it, but the plumbing issue really put a damper on the experience.