Fairfield Inn & Suites Joliet North/Plainfield

We tried it again, with the same result and the front desk clerk came up and tried it, but it still couldn't be locked. They sent Maintenance up who were unable to fix it and said they would have to come back the next day. The Front Desk Clerk informed us that they did not have any other rooms for us to move to (even though we were there 15 minutes after check-in) and would not be able to reduce our rate despite not being able to lock the door! She told us that the Manager had authorized us to get 10,000 Reward Points instead, but this has not happened almost a month after our stay. While we were OK to stay there when we could lock the door from inside, we could not go out to dinner nor could we both load / unload our car together. The combination of a Hotel Room that could not be locked, them knowing it in advance and doing nothing, and their unwillingness to do anything to make up for the inconvenience made this a TERRIBLE Hotel Stay. AVOID, AVOID, AVOID!!!

Clean rooms, helpful stff

Bed was comfortable, slept well, was quiet enough. There was a musty smell in the hotel, the pool was old and a little dirty. The chlorine smell burned my eyes and we had to get out, it was also extremely cold. The room and hotel are very dated and in need of repair and a good cleaning. The staff member manning the breakfast area hovered and was constantly too close for comfort.

The person serving breakfast should not stare at those taking food, jumping in front of the patrons immediately if a lid is not closed or a utensil is placed in the wrong place. It is disconcerting to have people hovering over you at breakfast.

Overall was good , I just didn’t like the smell of humidity in the first floor (were I stayed smell really strong like mold and humidity mix with cleaning products, really hard to sleep with that odor .

Breakfast was so-so. There was a roomy parking lot.

The bed was actually relatively comfortable, but that was really it's only saving grace. Our room smelled like mildew. It was dark and everything just felt sticky like stale air.

Staff was not very helpful, clean room. Other than that hotel was ok.

Clean, front desk clerks were pleasant, afternoon cookies were a treat!

Very, very clean, very, very quiet terrific breakfast

Yes

Clean room, nice staff

rooms and building was dated. Small televisions, old. Property needs renovation. AC not working properly.

it was clean the breakfast was terrible

Location is perfect! Rooms are spacious! Facility is amazing! Breakfast was amazing!!

It's a Marriott Breakfast not until 7:00 on the weekends.

Clean friendly best beds

I called to cancel reservation but due to them having no power couldn't find my reservation. Booking.com called 2 times asked for an exception but refused to refund me my money since they charged my card. I had called several times to have them resolve the issue

Everything N/A