MainStay Suites Joliet I-55

Fair price for a room with a full refrigerator, microwave, sink and dishwasher. The staff left bags of dirty laundry in the hall. The guests with dogs made no effort to keep them quiet late into the night. I’m a dog person but these dogs were really annoying. I won’t stay there again unless I really need the kitchenette.

N/A Nothing because we will not be back! This places has an old smell. Plus to many weird people walking around leaving room doors open. Also, how they charge my card 5 x for two room. Then next day plus another $167 more than the actual amount for the room. Total of a 993.00 charge my card got some where we didn’t end up staying at. Horrible!!

A little rough

No breakfast included. No working elevator. No clean towels for the second night stay. Limited parking. Hot tub didn't work.

Very clean and staff was very polite

Nothing I booked this room with a pool and hot tub for my family to use. The pool was closed because "stuff" was floating on top of the water. The jets on the hot tub didn't work. Instead of closing the pool room, guests were told they could use the hot tub, just without jets, (which is like sitting in a bath with strangers). There was hair in the shower in my room from someone else, dust and webs on the lamps, and visible dirt on the curtains. The elevator was old, and needed repair, and the hallway smelled of cigarettes and marijuana smoke, even though they were all non smoking rooms. The woman who checked me in at the front desk was not there when I walked in, but outside smoking and hanging out with other people. I wanted to leave, but already paid via booking.com and would not have gotten a refund. We were not told about breakfast, even though it was advertised on booking.com.

The room was ok, everything else was pretty rough. Hot tub doesn’t work, elevator is very sketchy and no stairs, all around just dirty and damaged property. Very underwhelming

The AC throughout the building appeared to be out, except in the individual rooms. All of the windows were open and fans were running, but there was still a very strong unpleasant odor throughout the hotel that became even worse inside the rooms. It also appeared that several rooms may have had long-term occupants, which added to the uncomfortable atmosphere. On top of that, both the pool and hot tub were closed for maintenance with no known date of opening. Unfortunately, the overall conditions were bad enough that we chose not to stay and ended up booking a room at a completely different hotel instead.

We specifically booked this hotel for the pool & hot tub for us and our kiddo. The hot tib was lukewarm the first day, then literally scalding, dangerously hot, the next. Both days, the staff put chemicals in the pool in the morning so the first half of both days it was not accessible. By the time we could use it on the last day, we had to check out. Why not treat the pool at night when it closes? Nevermind the fact most things were filthy, and our door was unlocked and ajar upon arrival. Super disappointing stay. Would never again.

There was no breakfast, just warm coffee, it wasn't hot, just warm The floor in the room was terrible, tripping hazard near dishwasher

The young woman at the front desk was pleasant, but cleanliness and facility maintenance was very unsatisfactory. I recommend paying an extra $50 for something decent.

I liked the location and that's about it. The property is in need of repairs and maintenance. We had cracked tiles in the bathroom and mould growing in areas. It smelled of marijuana and cigarette smoke.

I prolly won't stay their again.

Entrance door closure was sketchy at best, too many holes in the deadbolt area so never felt safe in the room

Staff was very friendly

Easy check in good staff and clean and affordable

After checking in we noticed the pool was closed. The side door to the hotel is broken. The stairs to get to our room were covered in filth! Cans of beer left on the window cill in the hallway. 10 men were hanging in the hallway outside of our room playing music and talking in the hallway outside our door all night. I was honestly scared, thought they came in through the broken door to get warm and hang out. And piles of dog poop all over the property, gross!

There was no breakfast. There was dog poo everywhere. The room across the hall had dogs barking all day and night. People had the pets all over the lobby including on the furniture and dog hair was everywhere. The whole reason for booking was to get in the pool and spa tub. It was closed most of our stay. The floor titles were coming up. About 5-7 people sat in the hallway being loud and drinking beer and eating. When complaining to staff they were nonchalant. I understand some people may live there but it is not their home and they should not be treated better than the people eating for a short period of time. Rules should apply to everyone.

Customer service Nope